open programmes > management/leadership programmes> performance coaching skills

Performance Coaching Skills

One Day

Coaching is one of the most important acts of leadership. Successful managers recognise that to get things done cost effectively they must ‘grow’ people to their full potential. Outstanding performance must be drawn from every member of the team. This requires clear direction, feedback and improvement advice.

Annual performance appraisals and quarterly reviews are not enough. Organisations need to create a culture where coaching and feedback occur as a routine part of each day.

Urging people to do better will not work unless they know how to do it better.

This innovative one day programme explains a structured approach to coaching.. The process involves breaking tasks down to their component parts, helping people improve performance in each element and enabling them to pull these elements together to achieve the desired effect.

The program is perfect for managers, team leaders and professionals at
all levels who want to become skilled at coaching others.

Course Objectives

At the end of the course participants will:

Understand the role and importance of coaching.
Know how to manage performance with a coaching style.

Be able to coach the good, the average and the below average performer..
Be more skilled at supporting team members during periods of change..

Delegates Will Learn

Why coaching is important.
What coaching is (a set of interpersonal skills) and what it isn’t (telling others what to do).
Are you a good coach? 7 questions to ask yourself.
How to set the scene and prepare for coaching.
How to break tasks down into their key stages.
8 steps towards a structured approach to coaching.
How to handle practice and demonstration sessions. The Ex-Dem-Pra coaching formula.

How to give and receive feedback. The difference between feedback and review.
How to be supportive and approachable. When to give advice and when to be neutral.
How to be demanding without creating resentment.
How to coach top performers.
How to coach difficult people.
How to handle mistakes and below average results.
How to use performance standards.
How to develop action plans.

‘To be a good coach you must be coachable.’

Course Details

Dates:	30 November 2010
Times:	10.00 am - 5.30 pm
Fee:	£495 + VAT
Course location:	London, Kensington

Tailor this programme +44(0)20 7381 6233

	For further information complete our enquiry form or call our team of learning advisers on +44 (0)20 7381 6233.