case studies > toyota
 Toyota
Toyota is one of the world's leading car manufacturers with
65% of their vehicles sold outside Japan. Toyota GB
employs 1000 staff with 500 of these based at head office.
LDL was approached to respond to a tender for the training
of staff within the Customer Relations department who are
responsible for handling both telephone and written enquiries
from Toyota and Lexus customers. The objectives were to improve
quality of service, promote team development and increase
staff loyalty.
LDL was invited to research, design and deliver the programme.
Special emphasis was placed on the combination of skills and
personal development in the course design.
Following excellent feedback LDL has built a strong partnership
with Toyota and continues to work closely with Customer Relations
as well as delivering similar service excellence programmes
to other departments within the business.
For further information complete our enquiry
form or call our team of learning advisers
on +44 (0)20 7381 6233.
 
|
