Introduction to Management

Management is a profession in its own right, with its own skills, techniques and knowledge, and like any other profession it has to be learned. This highly practical course focuses on the human relations aspects of management. A superb foundation course for managers from any function.

The move into management is a big step for most people. They want to do well and deserve top-rate training.

No one would entrust expensive equipment to an untrained person yet often new managers are put in charge of departments with several people and budgets of many thousands without any management training. This usually means they learn the hard way.

Just because a person is very good at their job does not automatically mean he or she will be a good manager. Additional skills are required - motivating and directing people, training new employees, handling conflict, delegating, giving praise or criticism, communicating effectively, evaluating performance, working to deadlines, building team spirit.

The course looks at these skills in detail and is ideal for newly appointed or soon to be promoted managers and those with experience but no formal management training.

At the end of the programme participants will:

• Have a good understanding of the key skills of management.
• Know the special ‘people management’ skills that bring out the best in others.
• Have the confidence to handle the biggest step of their career.
• Be able to communicate plans and encourage team members in a way that makes things happen.

Delegates will learn:

• How to make the transition to management. What being a manager involves. The challenges and the pitfalls. Letting go of the old job.
• How to achieve the right balance between managing/doing.
• How to get results through others. How to motivate your staff. How to instil enthusiasm.
• How your expectations affect results.
• How to delegate and supervise. How to set standards and review performance.
• How to plan, organise and manage your time. How to set priorities.
• How to communicate effectively. How to keep your staff informed. How to improve your questioning and listening.
• How to handle difficult people.
• How to discipline without destroying. How to handle unsatisfactory performance.
• How to coach, praise and give constructive criticism.
• How to train, develop and grow your staff, both new and experienced.
• How to make decisions. How to get commitment.
• How leadership skills and styles affect performance. How to get the team to pull together. The importance of being fair, firm and consistent.
• How to instil ‘to be the best’ team spirit.
• How to implement constant and never ending improvement.

"I have got so much to take away from this course that I can't wait to put into practice."  - EN, Forensics Recovery Manager, Liaison FS

"Excellent. Engaging. Learning from other people's experiences - group discussion. NOT a classroom type course. Very interactive" - RG, Manager, On Target Recruitment

"Incredibly enthusiastic & passionate programme leader - Clare really inspired me to challenge some of my preconceptions and fixed ideas" - NW, Principal Policy Advisor, CBI

"Excellent. I felt that all subjects covered were of direct relevance to me and that I could make effective use of moving forward. Very motivating!" - DH, Agency Group Head, Clear Channel

"Covered all areas I needed to learn in an interactive way. Made it enjoyable and easy to see how it can be used in the work place. Very knowledgeable and inspiring trainer made you feel at ease." - PR, Event Manager, WBR

"Excellent. Great discussion. Good to interact with 'peers' to get the feeling of not being alone. Passionate and knowledgeable presentation of concepts." - JM, Group IT Manager, CPL Aromas

"Really interactive, high levels of energy from the course leader - really instructive. Tools that I can take away and use straight away, not just theory." - TK, Brand Manager, Community Foods

"Excellent learning structure which put us frequently in different groups to complete tasks and reinforce messages, really kept the interest and enthusiasm levels going." - AS, IT Project Manager, Mintel Group