The Executive PA

The executive PA is a pivotal part of an organisation’s leadership team.

You are expected to run the office, handle multiple priorities, manage the support team and often manage senior people on the boss’s behalf. All with a calm, ‘I can handle it’ approach.

Success in this increasingly demanding role requires great teamwork, skill and confidence. Step-by-step this highly participative and challenging programme brings you all the professional skills required to develop your full potential.

The programme is suitable both for those newly promoted to executive PA and those intent on enhancing their current role.

The content will inspire you, make you more versatile and give you more control of your time and energy.

At the end of the course participants will:

• Be better equipped to manage multiple priorities and deadlines
• Increase their job satisfaction and be more valuable to their manager
• Know how to communicate more effectively - upwards, with peers, with staff, with suppliers
• Be able to energise and 'manage' others with an inspirational style

• The role of the executive PA
• The importance of credibility and professional image
• How to manage your boss/more than one boss
• How to set priorities and handle interruptions
• How to use assertiveness skills, saying 'no' constructively
• How to handle difficult people and situations
• How to embrace change
• How to speak for the boss
• The Impact of great questioning and listening skills
• How to influence when you have no 'authority'
• How to build self-confidence and strengthen your on-the-job composure
• How to negotiate with suppliers
• Key business writing and skills
• How to deal with workload pressure.
• Time and energy management