It all boils down to attitude, attitude, attitude...
It’s funny how everything comes down to this
– whether it is a prospecting sales person or
someone struggling to cope with life’s
ups and downs – it’s all about
attitude and all that it symbolises. We often
attribute failure to the wrong attitude
and conversely extol the virtues of the right attitude
as being central to success.
So what do we mean by attitude? All of us find it relatively
easy to describe the characteristics of someone
who has a positive attitude. Likewise
we all know what the opposite looks like.
So where does this thing called attitude come from, how does
one ‘get the right attitude’ and once got, how
is it maintained?
Let’s consider first what attitude is. It is
most simply described as state of mind or mindset, and is
visible through behaviours. For example, a positive
attitude usually predetermines positive actions. Therefore if
we are to change the actions or behaviour of someone
else, we often need to look a little deeper at what is driving
them.
This is not easy. Most people do not feel very comfortable
parting with their attitudes, since these have often been
with them for many years.
In fact when we describe someone’s
comfort zone, it is just a mish-mash of various attitudes
that have helped to regulate their expectations and beliefs
about themselves. These may be either limiting and low-risk,
or stretching and empowering. Whatever the starting-point,
attitudes can be changed if done in the right way, and there
is no doubt that organisations, if able to tap into the attitude
and mindset potential of their people, would find a wealth of possibility
waiting to be released. If only people know how…
In fact much of what we say and how we say it is centred on
this very concept. We aim to build the confidence section
of the belief system and encourage people to perform beyond
their expectations. And the results have been tremendous.
As well as traditional measures, such as employee retention,
sales results, process efficiency, we have brought about
increased professionalism, a more distinct feel good factor
and greater drive and will to succeed. These intangibles drive
the tangible results and also make the place worth working
for.
We’re tailors, not tinkers and we’re soldiers,
not spies
We customise, design and tailor-make our solutions to get
you both the skill and mindset you are looking for. We don’t
tinker around with off-the- shelf offerings and we couch whatever
we do, in your language, with your objectives.
In order to do this, we get to know your business and see
the world as one of the troops. We become a seamless extension
of your team in order to really see things through their eyes.
This is a different focus to many other
companies who conduct their research through more critical
observation that can put people on the defensive.
So what did we do to people’s attitudes last year?
From the world of conservatory blinds to full blown finance,
we worked with people to define and discover what it is that
makes them shine.
 |
 At
Warwick University we set up a scheme
called ‘Caught in the Act’, aimed at delivering
consistently excellent service, the impact of which
was energising and motivational. |
 |
First
Drinks experienced another kind of attitude experience,
when our customised ‘Big Brother Meets Delia’
programme brought about new team awareness and an ability
to do things they had never before considered |
 |
With
Firmenich, we laid the foundations of
their attitude development on a specially designed 360-degree
analysis and one-to-one coaching, which hit their business
in all the right places |
 |
British
Gas was able to build their internal capability
to weather any storm and still come up smiling, through
applying our skill+will philosophy. |
 |
The
Royal Bank of Scotland have been through the
full spectrum of people development with us– from
goal setting on a personal and organisational level, to
selling and negotiating skills, to improved leadership
techniques. |
 |
The
Inland Revenue worked on their image
through a strong attitudinal focus and found that our
motivational sessions paid great dividends. |
 |
With
HSBC we demonstrated how to work alongside
a client’s business and earn their trust, which
brought exactly the right solution to their door. |
|
|
Amerada
Hess wanted to build a strong ‘will to
win’ ethos and we showed them how to do this at
a time when the business really needed people to go the
extra mile. |
 |
3663
were looking for a variety of skills for their national
account team, from coaching to setting the right standards,
and we delivered these in a way that matched their positive
and energised working style. |
 |
Barkland
were given a structured management development programme
to grow existing and potential management talent –
a rationale and a recipe for future success. |
 |
Thomas
Sanderson Blinds continue to embrace all that
we stand for, are a pleasure to work with and are a living,
breathing example of the right attitude ‘ in the
flesh’. |
These are just some examples of how people, with
the right attitude, can bring about organisational effectiveness.
Whatever way you look at it, attitude is a people
thing – and people are a good place to start!
For further information complete our enquiry
form or call our team of learning advisers
on +44 (0)20 7381 6233.
 
|
