The executive PA is a pivotal part of an organisation’s leadership team.
You are expected to run the office, handle multiple priorities, manage the support team and often manage senior people on the boss’s behalf. All with a calm, ‘I can handle it’ approach.
Success in this increasingly demanding role requires great teamwork, skill and confidence. Step-by-step this highly participative and challenging programme brings you all the professional skills required to develop your full potential.
The programme is suitable both for those newly promoted to executive PA and those intent on enhancing their current role.
The content will inspire you, make you more versatile and give you more control of your time and energy.
Course Objectives
At the end of the course participants will:
Be better equipped to manage multiple priorities and deadlines
Increase their job satisfaction and be more valuable to their manager
Know how to communicate more effectively - upwards, with peers, with staff, with suppliers
Be able to energise and 'manage' others with an inspirational style
Delegates
Will Learn
The role of the executive PA
The importance of credibility and professional
image
How to manage your boss/more than one
boss
How to set priorities and handle interruptions
How to use assertiveness skills, saying
'no' constructively
How to handle difficult people and
situations
How to embrace change
How to speak for the boss
The Impact of great questioning and
listening skills
How to influence when you have no 'authority'
How to build self-confidence and strengthen your on-the-job composure
How to negotiate with suppliers
Key business writing and skills
How to deal with workload pressure. Time and energy management
