case studies > scottish power
 Scottish
Power
ScottishPower is a leading multi-utility and a FTSE 100
Company. ScottishPower broadened its electricity operations
beyond Scotland to Merseyside, Cheshire and North Wales
when it acquired the regional electricity company Manweb.
The acquisition of Southern Water was
a further step in creating a multi-utility business.
Operating in a highly competitive market ScottishPower were
keen to maximise on the opportunity of the extended customer
base. New and key skills were required to develop the opportunities
in these markets and the Energy Supply Division, operating
in England, Scotland and Wales worked together with LDL to
develop a modular programme for the Telephone Account Management
Teams.
The skills training was reinforced through Team Leader training
to ensure the teams had the proper support and coaching, thus
maximising the return on investment.
For further information complete our enquiry
form or call our team of learning advisers
on +44 (0)20 7381 6233.
 
|
