Scottish Power

ScottishPower is a leading multi-utility and a FTSE 100 Company. ScottishPower broadened its electricity operations beyond Scotland to Merseyside, Cheshire and North Wales when it acquired the regional electricity company Manweb.

The acquisition of Southern Water was a further step in creating a multi-utility business.

Operating in a highly competitive market ScottishPower were keen to maximise on the opportunity of the extended customer base. New and key skills were required to develop the opportunities in these markets and the Energy Supply Division, operating in England, Scotland and Wales worked together with LDL to develop a modular programme for the Telephone Account Management Teams.

The skills training was reinforced through Team Leader training to ensure the teams had the proper support and coaching, thus maximising the return on investment.

For further information complete our enquiry form or call our team of learning advisers on +44 (0)20 7381 6233.