case studies > halifax
 Halifax
As a leading UK personal financial services provider,
Halifax sets the highest standards of service and provides
innovative, competitive products. It is one of the UK’s
most respected financial institutions and is committed
to the ongoing training and development of its employees.
Investment in training to enhance customer service skills
is an important part of this strategy. LDL were assigned to
partner the Halifax in a pilot scheme. Experienced retail
network staff were chosen to proactively call customers to
identify and provide for their financial services requirements.
From the success of this pilot, LDL were appointed as an
external training provider during the set up of Halifax Direct
and inducted 300 staff in the fundamentals of customer service
and cross selling, whilst maximising opportunities on standard
inbound customer enquiries.
For further information complete our enquiry
form or call our team of learning advisers
on +44 (0)20 7381 6233.
 
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