Halifax

As a leading UK personal financial services provider, Halifax sets the highest standards of service and provides innovative, competitive products. It is one of the UK’s most respected financial institutions and is committed to the ongoing training and development of its employees.

Investment in training to enhance customer service skills is an important part of this strategy. LDL were assigned to partner the Halifax in a pilot scheme. Experienced retail network staff were chosen to proactively call customers to identify and provide for their financial services requirements.

From the success of this pilot, LDL were appointed as an external training provider during the set up of Halifax Direct and inducted 300 staff in the fundamentals of customer service and cross selling, whilst maximising opportunities on standard inbound customer enquiries.

For further information complete our enquiry form or call our team of learning advisers on +44 (0)20 7381 6233.