Call +44 (0)20 7381 6233
Or email: learning@ldl.co.uk
Call +44 (0)20 7381 6233
Or email: learning@ldl.co.uk
It’s funny how everything comes down to this – whether it is a prospecting sales person or someone struggling to cope with life’s ups and downs – it’s all about attitude and all that it symbolises. We often attribute failure to the wrong attitude and conversely extol the virtues of the right attitude as being central to success.
So what do we mean by attitude? All of us find it relatively easy to describe the characteristics of someone who has a positive attitude. Likewise we all know what the opposite looks like.
So where does this thing called attitude come from, how does one ‘get the right attitude’ and once got, how is it maintained?
Let’s consider first what attitude is. It is most simply described as state of mind or mindset, and is visible through behaviours. For example, a positive attitude usually predetermines positive actions. Therefore if we are to change the actions or behaviour of someone else, we often need to look a little deeper at what is driving them.
This is not easy. Most people do not feel very comfortable parting with their attitudes, since these have often been with them for many years.
In fact when we describe someone’s comfort zone, it is just a mish-mash of various attitudes that have helped to regulate their expectations and beliefs about themselves. These may be either limiting and low-risk, or stretching and empowering. Whatever the starting-point, attitudes can be changed if done in the right way, and there is no doubt that organisations, if able to tap into the attitude and mindset potential of their people, would find a wealth of possibility waiting to be released. If only people know how…
At LDL, we believe that attitude shifts are entirely possible.
In fact much of what we say and how we say it is centred on this very concept. We aim to build the confidence section of the belief system and encourage people to perform beyond their expectations. And the results have been tremendous. As well as traditional measures, such as employee retention, sales results, process efficiency, we have brought about increased professionalism, a more distinct feel good factor and greater drive and will to succeed. These intangibles drive the tangible results and also make the place worth working for.
We customise, design and tailor-make our solutions to get you both the skill and mindset you are looking for. We don’t tinker around with off-the- shelf offerings and we couch whatever we do, in your language, with your objectives.
In order to do this, we get to know your business and see the world as one of the troops. We become a seamless extension of your team in order to really see things through their eyes. This is a different focus to many other companies who conduct their research through more critical observation that can put people on the defensive.
From the world of conservatory blinds to full blown finance, we worked with people to define and discover what it is that makes them shine.
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 At Warwick University we set up a scheme called ‘Caught in the Act’, aimed at delivering consistently excellent service, the impact of which was energising and motivational. |
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First Drinks experienced another kind of attitude experience, when our customised ‘Big Brother Meets Delia’ programme brought about new team awareness and an ability to do things they had never before considered |
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With Firmenich, we laid the foundations of their attitude development on a specially designed 360-degree analysis and one-to-one coaching, which hit their business in all the right places |
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British Gas was able to build their internal capability to weather any storm and still come up smiling, through applying our skill+will philosophy. |
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The Royal Bank of Scotland have been through the full spectrum of people development with us– from goal setting on a personal and organisational level, to selling and negotiating skills, to improved leadership techniques. |
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The Inland Revenue worked on their image through a strong attitudinal focus and found that our motivational sessions paid great dividends. |
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With HSBC we demonstrated how to work alongside a client’s business and earn their trust, which brought exactly the right solution to their door. |
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Amerada Hess wanted to build a strong ‘will to win’ ethos and we showed them how to do this at a time when the business really needed people to go the extra mile. |
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3663 were looking for a variety of skills for their national account team, from coaching to setting the right standards, and we delivered these in a way that matched their positive and energised working style. |
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Barkland were given a structured management development programme to grow existing and potential management talent – a rationale and a recipe for future success. |
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Thomas Sanderson Blinds continue to embrace all that we stand for, are a pleasure to work with and are a living, breathing example of the right attitude ‘ in the flesh’. |
For further information complete our enquiry form or call our team of learning advisors on +44 (0)20 7381 6233
