Terms and Conditions Open Programmes


Payment must be made in full no later than 14 days before the programme commences. LDL reserves the right to re-allocate the place to another delegate if fees are not paid on time.

Payment can be made by cheque, credit card or BACS.

Delegate substitution

You can substitute a delegate on a programme at any time free of charge.

Simply call us on 020 7381 6233.


We regret that no refunds are allowed for cancellations received within 14 days of the event, or for non-attendance.

Cancellations received in writing via email to learning@ldl.co.uk more than 14 days before the event will be credited as follows: programmes 80%, seminars 70%.

Transfers to a later date

Transfers made 15+ days prior to a programme – Free of charge.
Transfers made 1-14 days prior to a programme will be charged 100% of fee.
The free of charge transfer option only applies to delegates transferring to a different date for the same programme.
Transfers can only be used once.
If that transfer is then cancelled and/or the delegate fails to attend, the full programme fee remains payable.
The choice of programme date must be specified at the time of the transfer.

Discounts & Special Offers

Any discounts offered on LDL programmes are exclusive. They cannot be combined. Except for company wide or pre agreed discounts.

Programme Dates & Venues

LDL reserves the right to change venues and alter or cancel published dates without liability.


The prices quoted are correct at the time of going to print. LDL reserves the right to adjust these.