Assertive communication is effective communication.
It’s how to deal confidently and successfully
with the people around you. Assertive people feel in
control, they achieve win-win outcomes in any interpersonal
transaction. They make their point persuasively whilst
supporting the opinion of others. They build co-operation
within a team and between teams.
On the other hand, aggressive people
communicate an impression of superiority and disrespect
for the views of others. They may ‘win’, but
they cause conflict, damage relationships and set themselves
up for retaliation.
Non-assertive (passive) people communicate inferiority.
They allow the wants and preferences of others to be
more important than their own. They attract ‘win-lose’ situations which eat away at their self-esteem.
Assertive people communicate self-respect AND respect
for others. When we are assertive we communicate what
we want or prefer. We state our preference clearly and
confidently without making ourselves or others look
small, without being threatening or putting others down.
This results in open, more genuine relationships.
Step-by-step the course explains a toolbox of easy-to-use
communication skills that improve the effectiveness
of any interpersonal transaction. You’ll get a
confidence boost every time you use them to handle a
communication challenge skillfully.
For anyone who needs to communicate better.
Course
Objectives
At
the end of the course participants
will:
Understand the principles and
benefits of assertive communication.
Know how to improve their personal
effectiveness when communicating
in everyday situations.
Be able to project a more confident,
open and competent image.
Know how to reduce conflict in
difficult situations.
Delegates
Will Learn
What is assertiveness? Why is it so
important? What prevents people from being
assertive?
How to ask for what you want. The link
between influencing skills and assertiveness.
When not to be assertive.
How to recognise aggressive, assertive
and non-assertive behaviour.
How to use assertive communication in
meetings.
9 Assertiveness techniques. How to say
the right thing at the right time.
How to say ‘no’ in a way
that people respect.
How to handle conflict.
How to give and receive feedback/criticism/praise.
How to strike the balance between being
‘too nice’ and coming on ‘too
strong’.
How to manage and control your inner
dialogue.
How to use body language and voice control.
How to deal with aggressive behaviour.
Managing the put down.
How to keep people working with you,
not against you.
