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  • Presentation training

    Presentation Skills Training – A 3 Step Structure for any Presentation

    15 September 2017

    Three decades of management and sales training have convinced us that there is one skill any high potential must master – become an effective presenter and speaker. Nothing, but nothing, will build your confidence more effectively.

  • Negotiation Training – How to Tell if Your Client’s Price Challenge is a Ploy

    2 August 2017

    One of the most effective tactics available to buyers is the price challenge. It is very simple to use, and can be very effective. Perhaps you have heard one of these before: “I like your proposal, but this is all I’ve got.” “What? You want to charge how much? That’s much more than we had

  • customer service training

    Customer Service – 3 Tips to Drive Customer Satisfaction

    7 July 2017

    “Don’t promise what you can’t deliver”. This might be the most important principle of effective customer service. Because there is quite simply nothing more frustrating than finding out that something does not live up to your expectations. Take the recent Hollywood blockbuster La La Land for example. Now you were probably aware of all the

  • close the sale training

    3 Ways To Close The Sale

    31 May 2017

    Building on the discussion of closing in our previous blog post, in this post we are going to share with you three simple ways to close the sale. Remember: closing is not old hat! With the introduction of all the ‘new ways of selling’ some of the basic building blocks are being overlooked – leaving salespeople

  • closing still counts sales training

    Consultative Sales Training – Closing Still Counts

    24 April 2017

    Some people say that in the era of consultative-partner selling, closing is no longer necessary. An article recently published in a management journal quoted a trainer who wrote, ‘Forget about those closing techniques.’

  • coaching and feedback

    Coaching and Feedback – Why, How, What?

    24 March 2017

    As a training consultancy we know that one of the most important things an organisation can do to engage and develop its people is to embed regular practices of feedback and coaching. The question for managers and leaders is: are you or your organisation missing out on the gains? According to a recent article in

  • Neuroscience leadership training

    Neuroscience for Performance Management – an Interview with Dr. Maryam Bigdeli

    3 March 2017

    Spring has arrived, and with the appraisal meetings and performance ratings which often occur at this time of the year, it is a great moment to reflect on your organisation’s approach to performance management. In particular, what can neuroscience teach us about this vital aspect of leadership? We asked LDL consultant and PhD neuroscientist Dr.

  • star wars leadership

    Leadership on Film: 5 Lessons from Star Wars: Rogue One

    6 January 2017

    Perhaps over the course of the festive season you had time to indulge yourself in a few trips to the cinema. If so, then you might have seen Disney’s latest addition to the Star Wars saga, Star Wars: Rogue One. The new film is designed as an immediate prequel to the original classic, A New

  • black box thinking

    Black Box Thinking: Towards an Organisational Growth Mindset

    2 December 2016

    No one ever sets out to fail or to do a bad job, and yet inevitably factors can conspire to turn even the best-laid plans awry. How do you and your organisation handle failures when they occur? The answer is more important than you might think. In his recent book, Black Box Thinking, Matthew Syed

  • start up sales training

    Sales Skills for Entrepreneurs and Start-Ups

    8 November 2016

    In today’s high-tech age, many entrepreneurs and start-ups do not think sales skills are particularly important. The idea is that a product or service should be good enough to sell itself, and if it isn’t – if you need to invest in ‘sales skills’ – then you should probably go back to the drawing board or

  • world cup leadership

    How to Build the Perfect Team: The Importance of Psychological Safety

    12 October 2016

    At the National Sales Conference last week, Will Greenwood spoke about the England Rugby World Cup winning team of 2003. As you may already know, England’s team at the 2003 Rugby World Cup was one of the best sporting teams that the country has ever produced. Martin Johnson, Lawrence Dallaglio, Jonny Wilkinson – it was

  • telephone selling skills

    Making The Appointment

    8 October 2016

    You have a lead. How do you get through to the decision maker or key influencer and make the appointment? No matter how you sourced the lead, it pays to plan the call, not just to have a stab at it.

  • linkedin for sales

    How To Write A Good Linkedin Profile

    2 October 2016

    You may or may not be a social media aficionado but to be an effective salesperson or modern manager you must know how to write a good LinkedIn profile. 238 million professionals are members and it was only founded in 2003!

  • social media smartphone

    Why Social Media is Good for Business

    6 September 2016

      Social media is hard to ignore – it’s everywhere. People use it to communicate, to share, to speak with their friends, to build their networks, to seek recommendations, to follow and make decisions around brands. It doesn’t look set to go anywhere soon – the number of reported social media users was up 10% last year.  

  • netflix sales storytelling

    Storytelling in Sales – 4 Steps to Craft a Compelling Narrative

    19 August 2016

      According to many of the world’s most pre-eminent cognitive scientists, an appetite for storytelling is hard-wired into the human brain. From ancient legends and heroic folk tales to modern-day TV boxsets, we humans have been telling each other stories for thousands of years. And as new research has shown, we don’t do it simply

  • 3 Lessons In Greatness From Muhammad Ali

    19 June 2016

    Perhaps the greatest sporting icon of the twentieth century, Muhammad Ali deserves to be remembered around the world for his flying fists and indomitable persona. “Muhammad Ali was the greatest” wrote Barack Obama in one of the more significant tributes to the late superstar athlete: “He shook up the world, and the world is better

  • leicester winners leadership

    How to Build a Winning Team – 5 Lessons From Leicester City FC

    20 May 2016

    With previous claims to fame relating largely to an association with Walkers Crisps and to the unexpected discovery of the remains of King Richard III, Leicester City – an East Midlands city which lies on the River Soar – has suddenly been inundated by top journalists from all over the world.

  • David Bowie

    Embracing Change with David Bowie

    6 February 2016

    David Bowie has appeared all over the press in recent weeks. Every newspaper and media outlet in the country seems to have been celebrating the life of the late singer-songwriter who inspired so many millions of people over the course of his career.

  • leadership skills

    ILS – Inspirational Leadership Skills

    29 January 2016

    Inspirational Leadership gets results. It’s about recognising that your most precious possession is the people who work for you, and having the skill to draw out the very best in their performance.

  • star wars leadership

    Star Wars: The Force Awakens – Leadership Do’s and Don’ts

    18 December 2015

    When Disney paid $4 billion for Lucasfilm three years ago, it was surely only a matter of time before Harrison Ford, Carrie Fisher and Mark Hamill would be donning leathers and lightsabres again, due to return to a long time ago in a galaxy far far away…

  • mentoring

    Leadership Lessons In Mentoring – ‘The Intern’

    12 November 2015

    Starring Robert de Niro and Anne Hathaway, comedy drama The Intern was released in cinemas across the UK in October. ‘The intern’ of the film, Ben Whittaker (de Niro) is a 70-year-old widower growing restless in retirement who decides to apply as a senior intern at an online fashion site founded and run by thirty-something entrepreneur Jules Osten (Hathaway).

  • energy bus leadership

    The Energy Bus – Book Review

    3 October 2015

    Since it was first published, millions of people worldwide have read The Energy Bus. Overall, it is a good read: well-written and light-hearted, The Energy Bus introduces the importance of positivity to anyone wishing to get more out of their life and work.

  • strengthen confidence training

    How To Strengthen Your Confidence

    1 October 2015

    We each have two voices in our head – one says you’re great, you’re having a good day. The other says you’re going through a weak patch, you’re not at your best. Which is the stronger? The one you feed.

  • success training

    Success Isn’t Taught, It’s Caught

    15 September 2015

    Your ability to get going rubs off on other people and boosts their performance. No question. The more energised, joyful and alive you feel, the more energised, joyful and alive those around you will feel – just as a result of working with you.

  • 3 Keys To Winning New Business

    26 August 2015

    You’re involved in a major sales pitch. After months of work you’re told, with regret, that you have not won the business.

  • focus

    Focus on the Outcome

    16 June 2015

    In sport, the performing arts and business, focus is essential, but what exactly is focus? Focus is a quick form of mental preparation. To use it, simply lock your mind on to the picture of the outcome you want.

  • negotiation training

    Is That Negotiable?

    2 June 2015

    Imagine you sell telecommunications solutions and you are making your final presentation to the board of a call centre provider.

  • positivity

    Positivity Lifts Results

    19 May 2015

    New research in psychology and neuroscience has confirmed a hard link between mindset and success. Positivity in the workplace produces measureable results.

  • specialist

    Build Credibility – Be a Specialist

    1 April 2015

    What do you bring to the table? The more you specialise in an industry, the better sense you will have of the problems and opportunities that can be uncovered.

  • price crumbling

    Don’t Be A Price Crumbler

    3 March 2015

    So you have identified a potential customer, built rapport with them and used your sales skills to get them to want to buy from you. But once they have decided to buy, they turn their attention to getting the best deal, the best price, the best terms. They start to negotiate.