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  • resistance

    8 Ways To Build Your Resilience

    5 November 2014

    Resilient people in leadership and sales roles cope well with high levels of pressure and bounce back quickly from setbacks. Resilient people cope well when the going gets tough.

  • sales table

    Bring More To The Table Than Just A Sale

    20 October 2014

    Imagine your business in five years’ time. Assume you have six new competitors all offering the exact same product at a similar price. These organisations have set up in your vicinity and market themselves in a similar way. Competition is massive.

  • better selling

    Four Core Steps To Better Selling

    16 October 2014

    To better understand the structure of the sale it is useful to visualize a conceptual black box. This black box has four separate controls. It’s portable and weighs about three pounds. At the start of every sale you take it out and begin by turning control ‘1’. You continue to turn it until you get the desired reaction.

  • listening

    Give People a Good Listening To

    15 October 2014

    Leadership is about building emotional intelligence. A key attribute of this is the ability to listen and learn from others.

  • power of selling

    The Power Of One In Selling

    13 October 2014

    If you’re like most people, you target your sales efforts on the relevant departmental manager: head of IT, head of manufacturing, head of finance. However, if one of these managers has a proposal that requires funding, who is their only source of funds?

  • sales

    Are You A Master Of Sales Follow-Up?

    30 September 2014

    Successful sales managers know that the sales person who masters follow-up, masters selling. Just like a golf or tennis shot, the power is in the follow-through.

  • fun

    Fun Is A Great Business Lubricant

    8 September 2014

    Focused leaders set high goals and are intolerant of shortfalls. That’s normal. However beware the trap of everyone feeling pressured and no longer enjoying themselves.

  • change your mindset

    Nothing Great Was Ever Achieved Without Enthusiasm

    12 August 2014

    How we say things is often more important than what we say. Communication and energy cannot be separated. Communication is an inside-out process.

  • do it now

    Train yourself to DO IT NOW!

    29 July 2014

    People who procrastinate miss things; they may be late for an appointment, they may miss a train, but more importantly they may miss an opportunity that could change their lives for the better.

  • objection handling

    The Danger Point In Objection Handling

    15 July 2014

    Many salespeople still regard objection handling as vital. If only they had better answers to objections their results would quickly improve. This emphasis is misplaced. It doesn’t matter how brilliantly an objection is answered, it has still created a gap between buyer and seller at the end of the presentation.

  • advanced sales skills

    Advanced Selling Skills – Adding Value

    12 June 2014

    ‘A premium return to the customer is all the justification you need to require a premium investment’ says Mack Hanan in Key Account Selling.

  • inspiring team

    16 Ways To Inspire Your Team

    3 June 2014

    Inspirational leaders are able to energise those around them irrespective of their job title. Here are 16 immediately actionable ways to help you get the very best from your team.

  • sales tractor

    Pre-Handling Sales Objections

    28 May 2014

    Consider this dialog: John’s lawnmower packs up one Sunday afternoon, so he goes around to his neighbour to ask if he can borrow his.

  • leading by example

    Do You Always Lead By Example?

    5 May 2014

    Whether you manage 2 or 200 people, you lead first by example. Realise that if you lead others, it’s show time all the time. Everything you do and say contributes to how others will act.

  • mo farah

    Mo Farah: What An Inspiration

    15 April 2014

    One of the most enduring images of the 2012 Olympics has to be that of the ecstatic face of Mo Farah as he crossed the finish line to win his second gold medal of the competition and so secure the 5000m and 10,000m double. A feat only achieved by 5 people in the history of the Olympic Games.

  • team of people

    People Buy People First

    11 April 2014

    ‘People buy people first and whatever else second’ is one of the timeless skills of selling. We rarely run a sales training session without including it. However many sellers fail to appreciate just how far reaching the skill can be.

  • crossroads

    Be A Progressive Thinker

    5 April 2014

    Leaders think progress. Believe in progress. Push for progress. Everything around us is growing. We can’t stand still, we can either move forwards with it or drop back. It is impossible to be in business today, use yesterday’s skills and expect to be in front tomorrow.

  • light bulbs

    Help Your Customer Choose Between Suppliers

    22 March 2014

    It is always advantageous to view the sales process through the buyer’s eyes.

    Once the buyer decides they have a requirement, which they want to fix, they then move to the evaluation of options stage – put simply – they have decided they are going to buy but they have NOT yet decided who from.

  • culture training

    What’s it like to work in your culture?

    20 March 2014

    You may have the best skills and processes in the world but if the attitude is missing your team will not reach peak performance. Leadership, at its heart, is about leading attitudes. And remember, anyone who is responsible for the performance of others is a leader.

  • laws planets

    The Laws of Success – Part II

    3 March 2014

    Gravity-2

    Here is Part II of the Laws of Success. Straightforward but unbreakable principles, which have helped thousands of people in every walk of life, to achieve their potential.

  • laws of success

    The Laws of Success – Part I

    20 February 2014

    No matter where you are on the planet, the law of gravity applies — it’s in you, it’s around you, it’s part of you. It’s a law of nature — a physical law, and it cannot be broken.

  • team selling training

    Why Team Selling Is The Way Forward

    4 February 2014

    The more people from both supplier and customer who are involved in building the relationship, the stronger it becomes. It’s a team effort.

  • inspire others

    Inspire Others – Spend Freely With Your Soft Currency

    14 January 2014

    Most people in this country go to bed hungry, not for food, but for praise. Recognition is one of the most underused motivational tools so voice your appreciation of good work and give positive feedback wherever possible.

  • sales positioning

    Understand the (Almost Magical) Power of Positioning in Sales

    13 January 2014

    Positioning means how you are perceived by your market place. Your most valuable asset is your reputation: it acts as a magnet for new business leads. Customers will choose you because of your reputation – that’s the real value of fame.

  • nelson mandela

    The Secret Of Nelson Mandela’s Ability?

    12 December 2013

    Barack Obama speaking at Nelson Mandela’s memorial service said “And while I will always fall short of Madiba’s example, he makes me want to be a better man”. What a fantastic example of Mandela’s ability to inspire.

  • give praise

    How Well Do You Give Praise?

    30 November 2013

    Do you perform better with encouragement? So do your people.

    Genuine appreciation from you, the manager can taste better than anything – even a pay rise! If you make people feel special you will end up with a special team.

  • selling training

    Selling Is THE Preeminent Skill

    17 August 2013

    Today everyone sells; not just outside the organisation but within it as well. The ability to persuade and influence is part of everyone’s job. Whether you are selling, negotiating, marketing, advertising, coaching, leading, managing or speaking in public, you are persuading others to accept your ideas. Selling is the preeminent skill.

  • handling difficult choices

    Management Training – How Do You Handle A Difficult Conversation?

    6 August 2013

    Inevitably you will find it necessary to have a tough conversation with one of your reports at some stage. Either because their performance has slipped for some reason or their attitude is not as positive as you expect.

  • sales questions

    Sales Probing Questions

    14 June 2013

    Here’s an exercise you can use to come up with useful probing questions. Think of one of your current customers and brainstorm the potential problems/issues they might have (and the opportunities they would like to realise). Choose areas you know your product or service can help solve. Make a list of them.

  • overcome challenges

    How To Overcome Reluctance

    13 May 2013

    I remember how hard it was to make those initial calls early in my career. I used to sit there staring at the phone. I’d pick it up and think, ‘No way, I can’t call. He won’t want to speak to me. I’ll feel an idiot.’ So I’d put the phone down again.