Key Account Management

This key account management training is designed as an advanced level programme for experienced sales people. Step-by-step the highly participative content provides key account managers with the modern day strategies required to make MAJOR sales to MAJOR customers.

Rapid development in technology together with pressure on costs and the rise of procurement is changing the way buyers buy. This all new programme is designed, not only to reinforce best practice, but to highlight where skills must change to stay ahead of the curve.

The best way to ‘retain’ good business is to develop it. Fierce competition means you have to sell smarter, and differentiate yourself effectively, not only by what you sell, but by how you sell. Account management should not simply be about ‘maintaining’ or ‘farming’ an account.

To be effective, the modern day key account manager has to combine the skills of: Strategic seller. Trusted adviser. Effective communicator. Networker. Professional negotiator. Inspirational team leader and Disciplined project manager. The course shows you how.

“Excellent – Touched on all the key elements of account management. Delved into negotiation and selling to multiple decision makers which was helpful.” – SP, Media Sales Executive, Solutions Publish Ltd.

Not all business is good business – as part of this programme, we will help account managers to target and prioritise their efforts towards the right business. Many companies have been transformed by their sales team learning and applying these advanced techniques.

Because the potential profit is larger in key accounts, even a small improvement in performance will justify attending many times over.

Participants take away the LDL Account Mapping Guide.

“A fantastic training package covering a variety of different but crucial aspects… feedback has provided me with plenty of information to go back and action.” – MS, Key Account Manager, G2 Speech.

Key Account Management

Objectives

At the end of the course participants will:

Know the best strategy and tactics for a range of modern day account development scenarios.
Be able to differentiate between ‘consultative’ selling to uncover requirements and ‘insight’ selling to create requirements.
Understand how to adapt their selling style to each of their accounts and contacts.
Know the buying matrix used by procurement professionals and how to use it to advantage.
Know how to use The LDL Account Mapping Guide to identify the key players and ‘cover the bases’.
Be better equipped to influence the buying decision away from the competition and towards their company.

Delegates Will Learn

How buying has changed and how sellers need to adapt accordingly
How to unravel the account’s organisational structure and ‘politics’
How to design a modern day account development strategy
Recognising the right business to target
How to network. The importance of LinkedIn
How to sell into complex accounts with multiple decision makers
How to lead virtual or real teams towards commercial success
How to be a trusted adviser and strategic partner
Beyond solution selling – How to sell insights and stimulate gap recognition
Understand the Psychology of a Buying Process
How to maintain motivation, confidence and self-discipline in the longer sales cycle
How to reduce the customer’s perception of risk
How to handle Procurement and the modern day buyer
Understand the customer’s perspective on your offering – How buyers use the Kraljik matrix
The importance of implementation
How to turn a satisfied customer into a source of further business
How to become a profit improvement specialist by reducing customer costs or improving revenues
How to sell ROI and strategic alignment

Details

Dates:	Select a date from the drop down menu below
Timings:	10am – 4pm
What You Get:	Comprehensive notes and workbook
Fee:	£695 + VAT
Open Course Location:	Virtual delivery*

*Tailored in-company programmes are available both in-person & virtual.

Reviews

“Didn’t seem like a training programme AT ALL!!! Every idea was discussed in groups, done through exercises. Very enjoyable and easy to follow, very engaging.” – FK, Client Manager, Acumen Commercial Insights.

“Excellent. Well-structured, good overall programme. Motivated and knowledgeable speaker. Very interactive. Relevant examples from the industry.”– PS, Director Sales & Marketing, European Air Ambulance

“Dynamic, informative, fantastic content, free flowing, excellent facilities and above all else … motivational!” – NW, Sales Manager, Hire Intelligence.

“Excellent range of subjects covered. Excellent course materials and interaction with other trainees from different businesses.” – LO, Key Account Process Manager, DEK.

“Great content – RACERNI®, Account Mapping, Kraljik and prioritisation tools. Delivered very well.” – FW, Group Product Manager, Riskstop Ltd.

“Clearly communicated and structured with time given for audience input. Group tasks worthwhile.” – RB, Area Manager, TDK Lambda.

“Style of teaching was excellent and content extremely relevant and new for me.” – SB, Client Manager, Acumen.

“Robin led the course with great enthusiasm and empathy, allowing us all the space to share ideas and contribute. The resources provided will prove very useful and I feel I have a better understanding of the whole process.” – BQ, Sales Executive, GFT UK Ltd.

“Excellent. Covered a lot of ground… Very useful to put on paper what we should be doing in practise.” – PH, Sales Director, Hopkirks Ltd.

“Interactive, engaging, covered aspects I hadn’t thought about. Great group, great trainer.” – BP, Account Executive, Momenta

“Very informative, gave good examples and tools to use in day-to-day job.” – JZ, Key Account Manager, Althea UK & Ireland

“Excellent. Good range of theories and ideas of best practice which we can learn to implement in our roles.” – AT, Key Account Manager South of England, Tobermore Concrete Products

“The trainer was very engaging and knowledgeable.” – RD, KAM CHG, Althea UK & Ireland

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

£695.00

BOOKING FORM FOR OPEN COURSE

Key Account Management

Live virtual training. How to sell, develop and manage key accounts. One day programme for experienced salespeople.
£695 + VAT.

To tailor this programme : 020 7381 6233

Date

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SKU: KAM Category: Key account management