“Deborah was very experienced and kept the flow going so time flew by – controlling the team was sometimes a challenge but managed perfectly.” – HB, Sales Manager, Keytracker
“Brilliant structure. Well linked to everyone’s individual needs and requirements so as not to make anyone feel left out or not applicable. I will definitely recommend Deborah. I found this incredibly useful. Excellent.” – RO, Sales Specialist, Resinex
“Excellent. Delivered in a very informative, relaxed style with great tips. MIx of people and companies was great with good interaction. Thought provoking and has given me confidence.” – GB, Business Development Coordinator, Out of Eden.
“The course gave me much needed advice and tips on telephone selling and increased my confidence. The role play was very helpful and great practice.” – GH, Marketing, Trilux Lighting
“The programme was excellent. In particular how at key points in the course we were encouraged to link back to our current role.” – CP, Account Manager, Hostcomm
“Having just returned from an LDL course on Telephone Selling I felt compelled to write and congratulate you on an informative and enjoyable 2 days. The presentation and enthusiasm really made the course a pleasure to attend and the training I received certainly gave me new ideas in my approach to telesales.” – SL, Sales, Express & Echo
“Excellent. Informative. Confidence boosting. Enjoyable. Excellent presenter. Well structured.” – CS, Business Manager, Protan(UK)
“Really practical and informative. Deborah was really energising and adapted the training to areas of the sales process that were relevant to the group.” – CL, Sales Manager, Connect Catering
“Very clear, and helped me become very confident and understand my objectives. I felt so relaxed as soon as I walked in. Every question I asked got answered with me understanding better at the end. I felt very looked after and loved the room. If I could have more training I would. Deborah is brilliant: very professional and friendly at the same time.” – KL, Scrummi, Account Manager
“Motivating, informative… The two days flew by but I gained a lot of tuition. Deborah’s focus, experience and ability to keep the training fun was a major factor in my learning.” – AC, Sales Executive, Hostcomm
“Excellent. Took us through the whole sales cycle, indicating not only our thought process but also the customer’s.” – ED, Account Manager, MBA IT Ltd
“Set out a structure bespoke to every phone call. Eliminate bad habits, going back to the basics. Asking more questions. Be more direct and close at the end of the call. Control the call and take pressure off when appropriate.” – LH, Internal Sales Rep, Popcake UK
“Coming from a background of no sales training, and account management within the sales floor being upselling, this course has definitely made me feel far more equipped to approach my role. The tools taught can be used and are useful at any level, and I am certain that my whole approach to sales will improve due to this.” – CZB, Sales Account Manager, Clear Direct Debit
“Deborah handled each delegate’s needs well and referred to them throughout the course which always brought everything back to why we were here. It was fast paced and the day didn’t drag. Got reassured that the processes we follow are correct, just need some tweaking and the course has enabled this.” – GP, Sales, IGD
“Fun two days – great people. Really interesting and some great tips for me to work with. I’m feeling confident and ready to make some cold calls on Monday.” – SC, Account Manager, Clear Direct Debit
“Course content was brilliant, very informative and structured very well. Telephone recording was very daunting but actually brilliant for analyzing our pitches. Deborah was absolutely amazing, very warm and informative. Really took the time to break down our styles and expose our strengths.” – CF, Business Development Manager, Shawston
