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We’ve all been there: facing a conversation which won’t be easy. Whether it’s addressing a performance issue with a direct report, providing feedback to a manager or tackling a misunderstanding with a colleague, starting the conversation can be tough. Your uncertainty about how the other person might respond can make you hesitate, or even avoid […]

Your sales career is going reasonably well. You usually achieve your goals. You work hard. But now you want to move up a gear and make larger sales and manage some of your organisation’s key accounts. Where do you start? The crucial point is to realize that when you move into larger sales, you need […]

Praise motivates! Most managers know the importance of giving praise, however be careful. It’s all too easy to give the wrong kind of praise which can limit potential and actually be counterproductive. As a leader/manager focused on improving results, you need to build grit and resilience in your team. To help achieve this you need […]