Assertive Communication

Assertive Communication

£495.00

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Assertive Communication

LDL's one-day assertive communication course is for anyone who wants to improve the effectiveness of their communication skills.

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Product Description

Assertive Communication

Assertive communication is effective communication. It’s how to deal confidently and successfully with the people around you. Assertive people feel in control, they achieve win-win outcomes in any interpersonal transaction. They make their point persuasively whilst supporting the opinion of others. They build co-operation within a team and between teams.

 

On the other hand, aggressive people communicate an impression of superiority and disrespect for the views of others. They may ‘win’, but they cause conflict, damage relationships and set themselves up for retaliation.

 

Non-assertive (passive) people communicate inferiority. They allow the wants and preferences of others to be more important than their own. They attract ‘win-lose’ situations which eat away at their self-esteem.

 

Assertive people communicate self-respect AND respect for others. When we are assertive we communicate what we want or prefer. We state our preference clearly and confidently without making ourselves or others look small, without being threatening or putting others down. This results in open, more genuine relationships.

 

Step-by-step this assertive communication course provides you with a toolbox of easy-to-use skills that improve the effectiveness of any interpersonal transaction. You’ll get a confidence boost every time you use them to handle a communication challenge skillfully.

 

“Overcame everything that was agreed as weaknesses between me and my boss and helped me to gain confidence in being assertive.” – RT, Product Specialist, Euroimmun UK Ltd

 

Additional Information

Date

5 October 2016, 26 January 2017, 30 March 2017, 12 July 2017, 13 November 2017

Assertive communication is effective communication. It’s how to deal confidently and successfully with the people around you. Assertive people feel in control, they achieve win-win outcomes in any interpersonal transaction. They make their point persuasively whilst supporting the opinion of others. They build co-operation within a team and between teams.

 

On the other hand, aggressive people communicate an impression of superiority and disrespect for the views of others. They may ‘win’, but they cause conflict, damage relationships and set themselves up for retaliation.

Objectives

At the end of the assertive communication course participants will:

  • Understand the principles and benefits of assertive communication.
  • Know how to improve their personal effectiveness when communicating in everyday situations.
  • Be able to project a more confident, open and competent image.
  • Know how to reduce conflict in difficult situations

Delegates will learn

  • What is assertiveness? Why is it so important? What prevents people from being assertive?
  • How to ask for what you want. The link between influencing skills and assertiveness. When not to be assertive.
  • How to recognise aggressive, assertive and non-assertive behaviour.
  • How to use assertive communication in meetings.
  • 9 Assertiveness techniques. How to say the right thing at the right time.
  • How to say ‘no’ in a way that people respect.
  • How to handle conflict.
  • How to give and receive feedback/criticism/praise.
  • How to strike the balance between being ‘too nice’ and coming on ‘too strong’.
  • How to manage and control your inner dialogue.
  • How to use body language and voice control.
  • How to deal with aggressive behaviour. Managing the put down.
  • How to keep people working with you, not against you.

Details

Dates: Select a date from the drop down menu above
Times: 10.00 am - 5.30 pm
Fee: £495 + VAT
Course Location: London, Kensington & Chelsea

Reviews

“The tutor made the course extremely interesting and engaging, applying research and theory to real life situations, making it practical and I went away believing I could make some positive changes. She also made it fun and enjoyable, therefore making it easier to learn!” – JH, Business Intelligence Developer, Nokia UK Ltd
“Engaging, passionate, lots of opportunity for discussion without straying away from the core focus. Excellent.” – DG, Head of Marketing, Eclipse
“Brilliant structure to the day, very interactive to keep everyone engaged… Personable trainer, with great real life examples and techniques you can actually go away and put into practice.” – SB, Business Analyst, Acumen Commercial Insights
“Helped identify my barriers and find a technique to overcome it. Useful tools and processes that can be used straight away in my work and personal life.” – CS, Sales Manager, Telesoft Technologies
“It made me think of how I may be perceived by others and how being assertive can change this. It also highlighted my flaws and what I can do from moving from a passive to an assertive individual. More so, this is not only a working skill – it is a life skill.” – JH, Associate Consultant, Thomsons Online Benefits
“Deborah has helped me to understand that it is OK to say ‘no’, with a reason. It’s also good to manage expectations so that we all know where we stand.” – AD, Learning and Development Coordinator, NHBL
“It was really punchy and informative. It really challenged me and encouraged me to identify my areas of improvement and different behavioural styles.” – JP, Customer Services/Sales, Southern Salads Ltd
“It has helped me to become more confident in myself and I now know that if you don’t Ask you will never Find Out. I will now find it easier to ask questions in meetings and have given myself a timeline to have completed.” – CJ, Credit Control, Lego Company

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233