Skill + Will™

The LDL difference
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To improve performance – whether in sales or negotiation or management or presentation – your people not only need the right skills, they need the enthusiasm and confidence to use them.

At LDL, we believe performance requires more than technical know-how. Our Skill+Will™ approach combines proven skills development with the modern leadership qualities that bring those skills to life — confidence, collaboration, trust and the ability to inspire others. This balance between competence and leadership is what drives lasting change, and it’s what makes LDL training different.

Skill is essential to success — but skill alone is rarely enough. The real differentiator is will: the leadership key that unlocks talent, teamwork and discretionary effort. By emphasising these human factors, LDL helps participants apply new skills with confidence and delivers measurable results.

"LDL’s trainers are the best I’ve ever encountered. They are enthusiastic and set high standards without intimidating less experienced staff. Everyone is fully supported in developing themselves and taking their career up a level."
- JB, CoStar
Implementing the model

The diagram below shows how Skill+Will™ helps your business to achieve performance excellence:

PURPOSE, VISION, MISSION
SKILL
Operational/Management Factors
  • Process and procedures
  • Systems
  • Right tools for the task
  • Do people have clear goals
  • Planning
  • Skills training
  • Review and feedback
WILL
Attitude/Leadership Factors
  • Self-belief, confidence
  • Values: what do we stand for?
  • Climate: what’s it like to work here?
  • Motivation, energy, passion
  • Team spirit
  • Empowerment
  • Trust
PERFORMANCE EXCELLENCE
LONG TERM RESULTS
Customer satisfaction, business expansion, employee motivation, stability, profitability.
The science behind Skill+Will™

Insights from neuroscience show that lasting success depends on two complementary dimensions. One is focused, analytical and precise. The other is broader, relational and imaginative. Both are vital — and they achieve their full potential only when developed together.

Skill reflects the first dimension: the technical mastery, methods and structured know-how that allow people to perform effectively.

Will reflects the second: the human leadership qualities that bring skills to life — collaboration, trust, empathy and the ability to inspire others. These qualities ensure that technical skills are applied with energy, meaning and commitment.

When Skill and Will are out of balance, performance suffers. High skill without will leaves potential untapped. High will without skill leads to misdirected effort. But when the two are cultivated in harmony, learning translates into measurable results.

Skill reflects competence. Will reflects leadership. Together they create lasting performance.

Learn more about the LDL difference
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