At the end of the introduction to management & leadership training, participants will:

• Have a good understanding of the key skills of management & leadership.
• Know the special ‘people management’ skills that bring out the best in others.
• Have the confidence to handle the biggest step of their career.
• Be able to communicate plans and encourage team members in a way that makes things happen.

• How to make the transition to management. What being a manager and leader involves. The challenges and the pitfalls. Letting go of the old job and achieving the right balance between managing/doing.
• The importance of working on both the management factors and leadership factors to achieve sustainable business success.
• How to get results through others. How to lead. How to motivate your staff. How to instil enthusiasm.
• How to delegate and supervise.
• How to set standards and review performance.
• How to plan, organise and manage your time. How to set priorities.
• How to communicate effectively. How to keep your staff informed. How to improve your questioning and listening.
• How to handle difficult people.
• How to hold people to account. How to handle underperformance.  How to give feedback.
• How to coach for competence and confidence.
• How leadership skills and styles affect performance.
• How to build trust and instil ‘to be the best’ team spirit.

*In-company programmes are available either in-person or virtual.

“The whole course was fantastic. I was able to discuss situations with people who are facing similar challenges to me, take part in exercises to show I can apply these skills and learned from both the trainer and the other delegates on the course. I feel well equipped to continue my journey into management. Thanks.” – SM, Application Specialist Manager, Werfen UK

 

“Really enjoyed it, very good group who all engaged fantastically. I was worried about how the course would translate via teams (Zoom), but it worked well and in some ways was an asset as it meant everybody could contribute equally rather than one or two people dominating which can be the case in person.” – LP, Inside Sales Manager, Resinex UK

 

“Engaging, energetic and there was never a dull moment. The course content was relevant and I am taking a great deal away from this experience.”  – BT, Office Manager, Redline Group Ltd

“Great trainer, very interactive, great use of examples, lots of food for thought, size of group was perfect!”  – LC, Outsourcing Manager, Mundipharma

“Good overview and explanation of various ideas and theories without saying ‘you should do this’.”  – NY, Development Manager, 4D Interactive

“We didn’t just learn – we explored  together. Everything was shown in practice – it was ALL relevant. It wasn’t stuffy, I felt at ease and supported.”  – RB, Client Liason and Comms Manager, Draycott

“I have got so much to take away from this course that I can’t wait to put into practice.”  – EN, Forensics Recovery Manager, Liaison FS

“Excellent. Engaging. Learning from other people’s experiences – group discussion. NOT a classroom type course. Very interactive” – RG, Manager, On Target Recruitment

“Incredibly enthusiastic & passionate programme leader – really inspired me to challenge some of my preconceptions and fixed ideas” – NW, Principal Policy Advisor, CBI

“Excellent. I felt that all subjects covered were of direct relevance to me and that I could make effective use of moving forward. Very motivating!” – DH, Agency Group Head, Clear Channel

“Covered all areas I needed to learn in an interactive way. Made it enjoyable and easy to see how it can be used in the work place. Very knowledgeable and inspiring trainer made you feel at ease.” – PR, Event Manager, WBR

“Excellent. Great discussion. Good to interact with ‘peers’ to get the feeling of not being alone. Passionate and knowledgeable presentation of concepts.” – JM, Group IT Manager, CPL Aromas

“Really interactive, high levels of energy from the course leader – really instructive. Tools that I can take away and use straight away, not just theory.” – TK, Brand Manager, Community Foods

“Excellent learning structure which put us frequently in different groups to complete tasks and reinforce messages, really kept the interest and enthusiasm levels going.” – AS, IT Project Manager, Mintel Group

“Fantastic instruction and methodical approach throughout. Lots of opportunities to answer questions and participate. Very approachable. Excellent notes.” – FK, Customer Services Manager, Uvex.

“Excellent. It focused on discussion and the participants needs, not a linear progression of only some useful things. The examples used were clear and real and made things easy to visualise. The interactiveness was key for me.” – MO, Office Manager, Petronas Energy Trading

“Excellent pace and good mix of practical, theoretical and anecdotal examples to keep interest high. Very applicable to real life management.” – HM, Manager, Mad About Design.

“Deborah’s training is highly skilled, she clearly has an excellent understanding of people. She holds the room well, keeping a good balance of instruction and work added by the team.” – AF, Customer Service Manager, BPR

“Excellent. Deborah was incredible at leading the programme: clear, engaging and incredibly helpful.” – LC, Head of Design, Blink

“Fantastic introduction to a wide range of managerial sections. Tailored to specific company issues very well. Precise and effectively delivered. Many thanks.” – JB, Marketing Manager, Lallemand Animal Nutrition

“Excellent. Personable trainer, good delivery with relevant examples and case studies. Made me think about my role in more detail and has given me the tools/techniques to deliver. Great interactive session, with good people.” – AM, Marketing Manager, Lintbells

“Very structured course. Covered all angles of management with good aids to help remember certain techniques. I felt involved and everyone got a chance to input their own experiences and views.” – CH, Despatch Manager, Grassroots Foods

“Great presentation from Deborah, answered specific questions and tailored answers to individuals and companies. Really enjoyable.” – MP, Property Manager, Omega (After Alpha)

“Excellent. Learnt lots of valuable ways to coach/delegate/lead/grow my team members.” – SC, Sales Manager, Vapourtec

“The programme was inspiring, it gave me the opportunity to look at things from another perspective. Deborah is interactive, great communicator and I loved her training style. I wish I could keep in touch with her!” – MS, Sales Manager, Ubiqus

“The course was very engaging, with the right amount of time given to each section, nothing was too rushed, and general discussion among the group was informative. Deborah was a great course coordinator, with a fun and fluid presenting style.” – MB, Business Intelligence Manager, wnDirect

“The structure was great, it was well-paced, informative and very engaging. I felt at home as soon as I came in, there was a fantastic group of people. Deborah was fantastic: engaging, knowledgeable, complimentary.” – MR, Director, The Natural Tent Company

“Really enjoyed how interactive it was and not feeling restricted to a slide deck. Could learn from others’ experiences. Some very thought-provoking points. Deborah was extremely engaging.” – SM, Director of Global Field Marketing, M-Files/blockquote>

 

“Excellent – Encouraged thought process and common sense logic which can be applied to every day scenarios. Adaptable approach and realistic expectations. Guidance to achieve my full potential through easily structured principles.” – JW, General Manager, Advantage Office Supplies Ltd

“Found Deborah really engaging and insightful. Enjoyed the case studies. Found being in a room of managers outside of any organisation very inspiring and supportive. I thought the whole course was very useful.” – KH, Operations Director, Louise Bradley

“An excellent opportunity to not only go over the theory but discuss various situations with other managers and come up with plans and solutions. A great thought-provoking course!” – MG, Branch Manager, Charles Kendall Freight

 

“The emphasis on including all attendees allowed for everyone to feel involved and actively encouraged participation. Deborah was particularly brilliant at pulling in points from previous sessions to solidify theories or ways of working. This encouraged us all to think critically about our answers. The sessions have given structures that are immediately applicable to myself and my direct reports – these resources are invaluable!” – DF, Senior Project Manager, The Online Studio

 

“I learnt a lot of different management tools and will take these away and implement them across the team. Deborah was a great speaker and coach.” –TK, Racecourse Services Exec, Racecourse Association

“Really well delivered and very informative leadership of the course by Deborah… the way Deborah articulated information in a way we can administrate them to our own day to day schedules and jobs was helpful.” –HV, Operations Manager, Malca Amit

 

“Invaluable wealth of information which I cannot wait to put into practice. The subject matter was delivered confidently and professionally, and Deborah was very approachable. I would recommend this programme to anyone after some management skills.” – JD, Freight Manager, Charles Kendall Freight

“The course gave a really detailed insight into managing people and their behavior.” –TW, National Sales Manager, A. Menarini Diagnostics

“Great level of discussion and debate as well as guidance. Resources such as case studies and tip sheets really helpful and engaged the group” – TB, Curriculum Manager, Newcastle and Stafford Colleges Group

“Deborah was a fantastic coach, personable and engaging. The toolbox of skills she has given me to focus on, think about and implement will be a huge help within my new role.” –CR, Senior Brand Manager, Design Plus Health & Beauty Ltd

 

“Very informative and interactive. The course helps you think outside of the box and see things from a better perspective. I have gained a much better understanding of what is expected from me as a manager.” – HS, Team Leader, Brook Green Supply 

 

“Very insightful. Deborah was very specific with her questions and examples and drew it back to our specific requirements.” – IT, Senior Event Manager, By Word of Mouth

 

“The course was interesting and tailored very well to our individual cases. Deborah was engaging and patient and took time to make sure every person on the programme was involved.” – HW, Senior Event Manager, By Word of Mouth

 

“Very motivational and has given me confidence to progress into my new role with a clear plan.” – OC, UK Sales Manager, Denso

 

“Deborah was very engaging and kept things interesting and fun. It was very interactive too, which always made you feel a part of the course.” – ER, Client Services Manager, Comscore Movies

 

“Clear ccommunication and a good mix of interaction between trainer and in groups. The small group meant there was time to address personal goals was good format worked well and examples were used which felt “real world” – sometimes training can be from someone who has no idea what it is like to do the job, this felt very well thought out content and materials were good friendly and personal.” – SS, IT Support Manager, Peel Hunt
 

“I valued the opportunity for the open tailored and relevant discussion and for the feedback on experiences, thoughts and ideas. Really useful insights into the best ways to handle different situations.” – SB, Contract Manager, British Sugar

 

“Deborah is always informative and gives great ideas. She ensures everyone is included and has a chance to speak. She gives positive reinforcement to people’s contributions and refers back to previous discussions, making points and skills relevant to everyone and not just to a particular situation.” – JB, Operations Manager, Ergea

 

“Deborah tailored the course to challenges we face day to day. It was thought provoking and interactive, working through real life examples was really helpful! Deborah took the time to understand our strengths and weaknesses to tailor the content and discussion.” – MP, Account Manager, LoyaltyLion