Welcome to January! We hope that 2018 is going to be a prosperous year for you and your business, and that you are excited about the year ahead. But whatever your goals for the new year we can still hold on to the memory of the festive season – including its more memorable cinematic experiences. For the […]
On a previous blog post, our neuroscience for leadership specialist Dr Maryam Bigdeli spoke about the need for organisations to move beyond the carrot and the stick principle in their approach to performance management. Maryam explained that the problem with such systems is that the fear of the ‘stick’ can easily override the rewarding pleasure […]
Three decades of management and sales training have convinced us that there is one skill any high potential must master – become an effective presenter and speaker. Nothing, but nothing, will build your confidence more effectively.
One of the most effective tactics available to buyers is the price challenge. It is very simple to use, and can be very effective. Perhaps you have heard one of these before: Let’s now go into a little more detail about responding to the price challenge, and in particular how to tell if the client’s […]
“Don’t promise what you can’t deliver”. This might be the most important principle of effective customer service. Because there is quite simply nothing more frustrating than finding out that something does not live up to your expectations. Take the recent Hollywood blockbuster La La Land for example. Now you were probably aware of all the […]
Spring has arrived, and with the appraisal meetings and performance ratings which often occur at this time of the year, it is a great moment to reflect on your organisation’s approach to performance management. In particular, what can neuroscience teach us about this vital aspect of leadership? We asked LDL consultant and PhD neuroscientist Dr. […]
Perhaps over the course of the festive season you had time to indulge yourself in a few trips to the cinema. If so, then you might have seen Disney’s latest addition to the Star Wars saga, Star Wars: Rogue One. The new film is designed as an immediate prequel to the original classic, A New […]
No one ever sets out to fail or to do a bad job, and yet inevitably factors can conspire to turn even the best-laid plans awry. How do you and your organisation handle failures when they occur? The answer is more important than you might think. In his recent book, Black Box Thinking, Matthew Syed […]
