Assertive Communication

Assertive Communication

£495.00

BOOKING FORM
Assertive Communication

LDL's one-day assertive communication course is for anyone who wants to improve the effectiveness of their communication skills.

Click here to reveal booking form.

Clear

Delegate Details 1

Please enter delegate names
Please enter delegate email address.
This field can't be Empty
SKU: AC

Product Description

Assertive Communication

Assertive communication is effective communication. It’s how to deal confidently and successfully with the people around you. Assertive people feel in control, they achieve win-win outcomes in any interpersonal transaction. They make their point persuasively whilst supporting the opinion of others. They build co-operation within a team and between teams.

 

On the other hand, aggressive people communicate an impression of superiority and disrespect for the views of others. They may ‘win’, but they cause conflict, damage relationships and set themselves up for retaliation.

 

Non-assertive (passive) people communicate inferiority. They allow the wants and preferences of others to be more important than their own. They attract ‘win-lose’ situations which eat away at their self-esteem.

 

Assertive people communicate self-respect AND respect for others. When we are assertive we communicate what we want or prefer. We state our preference clearly and confidently without making ourselves or others look small, without being threatening or putting others down. This results in open, more genuine relationships.

 

Step-by-step this assertive communication course provides you with a toolbox of easy-to-use skills that improve the effectiveness of any interpersonal transaction. You’ll get a confidence boost every time you use them to handle a communication challenge skillfully.

 

“Overcame everything that was agreed as weaknesses between me and my boss and helped me to gain confidence in being assertive.” – RT, Product Specialist, Euroimmun UK Ltd

 

Additional Information

Date

5 October 2016, 26 January 2017, 30 March 2017, 12 July 2017, 13 November 2017

Assertive communication is effective communication. It’s how to deal confidently and successfully with the people around you. Assertive people feel in control, they achieve win-win outcomes in any interpersonal transaction. They make their point persuasively whilst supporting the opinion of others. They build co-operation within a team and between teams.

 

On the other hand, aggressive people communicate an impression of superiority and disrespect for the views of others. They may ‘win’, but they cause conflict, damage relationships and set themselves up for retaliation.

Objectives

At the end of the assertive communication course participants will:

  • Understand the principles and benefits of assertive communication.
  • Know how to improve their personal effectiveness when communicating in everyday situations.
  • Be able to project a more confident, open and competent image.
  • Know how to reduce conflict in difficult situations

Delegates will learn

  • What is assertiveness? Why is it so important? What prevents people from being assertive?
  • How to ask for what you want. The link between influencing skills and assertiveness. When not to be assertive.
  • How to recognise aggressive, assertive and non-assertive behaviour.
  • How to use assertive communication in meetings.
  • 9 Assertiveness techniques. How to say the right thing at the right time.
  • How to say ‘no’ in a way that people respect.
  • How to handle conflict.
  • How to give and receive feedback/criticism/praise.
  • How to strike the balance between being ‘too nice’ and coming on ‘too strong’.
  • How to manage and control your inner dialogue.
  • How to use body language and voice control.
  • How to deal with aggressive behaviour. Managing the put down.
  • How to keep people working with you, not against you.

Details

Dates: Select a date from the drop down menu above
Times: 10.00 am - 5.30 pm
Fee: £495 + VAT
Course Location: London, Kensington & Chelsea

Reviews

“The tutor made the course extremely interesting and engaging, applying research and theory to real life situations, making it practical and I went away believing I could make some positive changes. She also made it fun and enjoyable, therefore making it easier to learn!” – JH, Business Intelligence Developer, Nokia UK Ltd
“Engaging, passionate, lots of opportunity for discussion without straying away from the core focus. Excellent.” – DG, Head of Marketing, Eclipse
“Brilliant structure to the day, very interactive to keep everyone engaged… Personable trainer, with great real life examples and techniques you can actually go away and put into practice.” – SB, Business Analyst, Acumen Commercial Insights
“Helped identify my barriers and find a technique to overcome it. Useful tools and processes that can be used straight away in my work and personal life.” – CS, Sales Manager, Telesoft Technologies
“It made me think of how I may be perceived by others and how being assertive can change this. It also highlighted my flaws and what I can do from moving from a passive to an assertive individual. More so, this is not only a working skill – it is a life skill.” – JH, Associate Consultant, Thomsons Online Benefits
“Deborah has helped me to understand that it is OK to say ‘no’, with a reason. It’s also good to manage expectations so that we all know where we stand.” – AD, Learning and Development Coordinator, NHBL
“It was really punchy and informative. It really challenged me and encouraged me to identify my areas of improvement and different behavioural styles.” – JP, Customer Services/Sales, Southern Salads Ltd
“It has helped me to become more confident in myself and I now know that if you don’t Ask you will never Find Out. I will now find it easier to ask questions in meetings and have given myself a timeline to have completed.” – CJ, Credit Control, Lego Company

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Business writing skills

Business Writing Skills

This programme is available on request.
+44 (0)20 7381 6233

Product Description

Business Writing Skills

To be successful at any level in business it is necessary to write well. People need to be able to inform and persuade others; to relay information about their products, solutions, views and recommendations. On screen and on paper the skills of clear, relevant and punchy expression are essential to your company image.

 

Every email, every document and every report should be efficient and instantly understood. However, without the right training many people are unsure of themselves when they sit down to write.

 

Writers must be able to get their message across clearly, without misunderstanding or confusion. Those who write well have learned that there are distinct steps in the process of moving from the blank page to the finished document.

 

These high impact, practical business writing courses takes your people through those same steps. Participants learn how to organise their thinking, marshall their ideas and structure their work. They discover new ways to write with conviction and impact. They improve their ability to hold the reader’s attention. They learn to persuade and to motivate. And above all they learn to save time.

 

The business writing course highlights the new reader-centred reality of business writing and is suitable for all who are required to communicate with the written word.

 

“Deborah was enthusiastic and kept the interest of the group. Everyone had the opportunity to participate and make comments, give feedback etc. The course was structured and definitely provided me with an action plan to improve my writing immediately when I return to the office.” – TR, PA, Q’Straint

Additional Information

Date

11 November 2016

To be successful at any level in business it is necessary to write well. People need to be able to inform and persuade others; to relay information about their products, solutions, views and recommendations. On screen and on paper the skills of clear, relevant and punchy expression are essential to your company image.

 

Every email, every document and every report should be efficient and instantly understood. However, without the right training many people are unsure of themselves when they sit down to write.

Objectives

At the end of the course participants will:

Delegates will learn

Details

This programme is available on request.

Reviews

“It has helped build my confidence to be more impactual at written communications. The tools and techniques that I have learnt today will aid in improving my style and structure.” – PS, CR-UK
“Fantastic content. Pace was good, interesting examples and good practical exercises.” – SN, Head of Networks, T-C
“It made you look at writing in a different way. In particular, examining the stages required before even thinking about writing. It highlighted the importance of self-confidence.” – LS, Marketing Assistant, Q’Straint
“Information was useful, clear and provided me with new methods of writing for business in a more effective and efficient way.” – GA, Credit Admin Officer, Bank of Cyprus UK

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Close That Sale 2017

Close That Sale! 2017

£175.00

BOOKING FORM
Close That Sale! 2017

The complete system for winning new business in the internet age. Early evening masterclass with Robin Fielder.

Click here to book on open programme,

To tailor this programme : 020 7381 6233

Clear

Delegate Details 1

Please enter delegate names
Please enter delegate email address.
This field can't be Empty
SKU: CTS

Product Description

Close That Sale! 2017

Equip your team with the new skills of selling… and the motivation to use them! For three and a half hours after business hours and almost non-stop, you will be exposed to a stream of cutting-edge skills to develop modern day selling ability. 

 

Within minutes these powerful sales secrets will completely transform the way you look at sales.

 

Close That Sale! 2017 with its emphasis on the new rules of selling can put you at the forefront of sales achievers in today’s fast changing market. It is suitable for all directors, managers, team members and individuals who have a responsibility for winning new business.

 

“Excellent. Clear, logical and modern approach to solution based selling.” – GR, Senior Area Manager, Roland (UK)

The very latest in competitive edge selling

Selling strategy has evolved from pitch and follow through to helping customers find the right solutions in a collaborative effort.

 

Bursting with new ideas. Buzzing with energy from start to finish. The high impact content gives you inspired strategies to differentiate yourself by the way you sell.

 

Today it’s about being IN business with the customer not DOING business with them. No matter what your organisation sells this masterclass will have a profound and lasting effect on every member of your team.

 

Close That Sale! 2017 is unique. It begins with the basics, investigates both the solution and insight sale and has the buying process not the selling cycle as the focal point.

 

LDL consistently work at the development of sales training strategies for the current market. The LDL team talk and listen to hundreds of business professionals each month to stay ahead of trends. The results are in this masterclass.

 

close sale quote

Programme Leader: Robin Fielder

Robin Fielder is Managing Director of LDL. A star salesman himself, he has the uncanny knack of reducing the sales process into a series of easy-to-follow steps and then getting his audience to use them.

 

Additional Information

Date

14 November 2016, 27 March 2017, 16 October 2017, 20 November 2017

Equip your team with the new skills of selling... and the motivation to use them! For three and a half hours after business hours and almost non-stop, you will be exposed to a stream of cutting-edge skills to develop modern day selling ability. 

 

Within minutes these powerful sales secrets will completely transform the way you look at sales.

Delegates will learn

 

Not only does this masterclass bring together many of the most powerful selling strategies employed by the world's top salespeople, it sets out to ignite personal motivation and provide an in-depth boost to drive, confidence, projection, persuasion and attitude.

 

Improvement in these areas increases results out of all proportion to the effort required. Revolutionary!

 

Details

Dates: 20 November 2017
Times: 5.15 pm - 9.00 pm
Fee: £175 + VAT
Course Location: London - Kensington Close Hotel Wrights Lane, Kensington, London, W8

Reviews

"If you are in sales and want the best training of your life go on 'Close That Sale!'. It is without question the best £175 I have ever spent." - Partner, Ambis Resourcing
 
"Excellent. It’s just such a great reminder of all the things I should be doing every day.” - LL, Head of Sales, Mobile Health, GSMA
 
"I have just closed a deal employing your techniques which would pay for the seminar 10 times over!" - DV, Consultant, New Recruitment
 
"Excellent. Robin is a confident, modern and very knowledgeable trainer. He made the 4 hours fly by - loved the interaction." - DB, Senior Consultant, Aspire Recruitment
 
"It's almost impossible to listen to him and not get more sales as a result. Enthusiastic, practical & comprehensive. Robin was quite simply amazing." - DJ, Sales Manager, Daikin
 
"Robin- thank you for this master class in training and I look forward to sending my staff on your various courses for many years to come." - DV, Managing Director, Universe Outsourcing
 
"7th time I've attended with members of my team. Each time content is developed" - SB, Sales Director, Volvo Truck
 
"Excellent. So much enthusiasm, you would think it was the first time he had presented it" - CF, Consultant, Abraxas
 
"Motivational, inspirational, taught me new ideas" - DL, Sales Exec, The Times & Sunday Times
 
"Informative, detailed, full of enthusiasm and energy. Although concise a great refresher to 2 day Professional Selling Course.” - LP, Sales Manager, Connect Catering

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Effective Time Management

Effective Time Management

This programme is available on request.
+44 (0)20 7381 6233

Product Description

Effective Time Management

Time is the only commodity that cannot be banked, stored or saved. It can only be spent. Effective time management is the core skill of life. To be effective every manager must be a superb time manager. However, many managers spend too much time on low priority work.

 

This challenging, fast moving course is about how to get things done. It looks at the key areas of personal planning, setting goals, communicating, delegating, running meetings and making decisions.

 

The time management training asks participants to focus on key issues by completing the sentence ‘I could double my output if…’

 

Good time management is an invaluable asset. People who get things done feel in control. They have more confidence, enthusiasm, energy and belief in themselves. Attending a effective time management course is an excellent use of time. The results last and last!

 

“Simple effective ways of gaining back some control of my day!” – DC, IT Manager, Risk Stop Ltd

Time is the only commodity that cannot be banked, stored or saved. It can only be spent. Effective time management is the core skill of life. To be effective every manager must be a superb time manager. However, many managers spend too much time on low priority work.

 

This challenging, fast moving course is about how to get things done. It looks at the key areas of personal planning, setting goals, communicating, delegating, running meetings and making decisions.

Objectives

At the end of the effective time management training, participants will:

Delegates will learn

Details

This programme is available on request.

Reviews

“Not only did it help me with time management within work but it gave me some strong tips of making the most of my time away from work. Matthew was excellent.” – DH, Account Executive, London Communications Agency
“It served as a useful reminder of some of the tools of effective time management. Affirmation of some of the techniques I am already employing as well as highlighting some new tips and tricks, and helping me to step back from the daily routine to evaluate/re-assess how effectively I am working.” – BR, Sales Manager, Instron
“It’s given me so much to think about heading back to the office. I have realised how much better my time could be spent and I have some great tools to use to enhance my work life and work/life balance. Deborah is an excellent teacher, really listening to individuals’ experiences and relation points back to things we’ve previously mentioned.” – AS, Service Delivery Manager, PTSG
“Helped show and demonstrate ways in which I can improve my time management. The thinking and planning aspect alone will improve effectiveness and efficiency in my daily/weekly work.” – PB, Fire Market Manager, Shawston

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

untitled-2-copy

Executive Presentation Coaching

This is a 1:1 programme which can be conducted at your office or a venue of your choice.
Call us on +44 (0)20 7381 6233

Product Description

Executive Presentation Coaching

At LDL we are delighted to offer one to one presentation skills coaching for senior executives. 

 

Expectations are high at this level in an organisation, but just because a person has reached a senior position, it doesn’t necessarily follow that they have been able to develop all the skills required to make a high quality presentation.

 

At LDL we are able to provide focused support tailored to your particular requirements, whether this means carefully going over and rehearsing an upcoming speech or developing the skills you need to deliver engaging presentations on a consistent basis.

 

Great speakers are developed, not born. LDL’s one to one learning process is flexible and intended to accommodate the changing needs of today’s busy executive.

 

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

At LDL we are delighted to offer one to one presentation skills coaching for senior executives. 

 

Expectations are high at this level in an organisation, but just because a person has reached a senior position, it doesn't necessarily follow that they have been able to develop all the skills required to make a high quality presentation.

 

At LDL we are able to provide focused support tailored to your particular requirements, whether this means carefully going over and rehearsing an upcoming speech or developing the skills you need to deliver engaging presentations on a consistent basis.

 

Great speakers are developed, not born. LDL’s one to one learning process is flexible and intended to accommodate the changing needs of today’s busy executive.

 

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

LDL Fee negotiation programme

Fee Negotiation

In-company workshop. One day, bespoke.
+44 (0)20 7381 6233

“Since working with LDL one of our UK clients (Big 4 Accountant) achieved an across the board increase in fees close to 13%, which they estimate gave a greater boost to profitability than winning a substantial number of new clients. As a result the LDL Fee Negotiation programme is now mandatory.”

(Actual reference available on request).

Product Description

Fee Negotiation – For Lawyers & Accountants

In the current economic environment a major issue affecting the profitability of professional organisations is the challenge to fees. In particular there is serious concern about retrieving reasonable returns for assignments which overrun and the danger of shredding fees when bidding for a competitive tender.

 

In this one day masterclass, created by Dr Julian Feinstein, your team are coached through the world’s best strategies to fix these concerns. The emphasis is on the nitty gritty of fee negotiation.

 

Your people learn how to eliminate fee crumbling, negotiate with renewed mastery and make an early positive impact on your bottom line. You will more than recoup your investment the very next time you are negotiating fees.

 

This programme is available on request at your venue and tailored to your exact requirements.

“Just to report back – as you know I really held out little hope for getting a penny more out of our client in the circumstances.  We had little legal basis for additional fees and I thought at best they would be sympathetic and ‘promise’ us future work. But using your amazing magic, I got the full £30k! Thanks so much. The course was great and I am a lifelong convert.” – R.G., Partner, a National Accountancy Firm 

In the current economic environment a major issue affecting the profitability of professional organisations is the challenge to fees. In particular there is serious concern about retrieving reasonable returns for assignments which overrun and the danger of shredding fees when bidding for a competitive tender.

 

In this one day masterclass, created by Dr Julian Feinstein, your team are coached through the world's best strategies to fix these concerns. The emphasis is on the nitty gritty of fee negotiation.

Delegates will learn

Details

This programme is available on request.

Reviews

"Before attending the seminar I would never even have asked for full payment for the overrun" - Top Law Firm (actual reference available on request)
 
"We were giving away fees and much of our additional work on overruns before we applied these skills!" - Senior Partner, Big 4 Accounting Firm (actual reference available on request)
 
"Practical advice delivered in a simple manner. Robin clearly is very experienced in both the delivery of the topic and has first hand experience. I would definitely recommend this course to other managers/partners." - Senior Advisor, Big 4 Accounting Firm (actual reference available on request)
 
"I learnt about valuing the services that we provide and what I have to offer as an individual member of the team. [The course] will definitely go a long way in helping us negotiate better fees and differentiate our firm from the rest." - Manager, Big 4 Accounting Firm (actual reference available on request)
 
"Practical session and great to learn from both the presenter's and other colleagues' experiences that would not normally be discussed." - Partner, UK Accountancy Firm (actual reference available on request)
 
"The presenter knew his stuff and connected with the audience. He also made it 'informal' by keeping us laughing and yet learning. Best presenter I have ever had." - Senior Tax Advisor, Accounting Firm (actual reference available on request)
 
"The presenter was very engaging and knowledgeable. There was a good mix between presentation and role play, the latter being important to help improve our skills." - Associate, UK Planning Consultancy (actual reference available on request)
 
"I have learned a great deal on how to negotiate fees with clients successfully and will definitely be able to apply these skills in upcoming fee discussions/quotes." - Audit Supervisor, Accounting Firm (actual reference available on request)
 
"Robin was a very good presenter, very enthusiastic and engaging. he taught valuable skill sets to us in the training which we will be able to apply in practice... the course was positive and fantastic!" - Audit Manager - Accounting Firm (actual reference available on request)
 
"Gained knowledge on how to address fee matters with clients, what not to say/do. How to lead the conversation... Remember that if you give something, you need to get something back... Excellent presenter. Lots of positive energy and knowledgeable." - Manager, Big 4 Accounting Firm (actual reference available on request)
 
"Very interactive, very much relevant to issues I am dealing with. Took some action points to use going forward." - Manager - Accounting Firm (actual reference available on request)
 
"Interactive session, easy to understand the content. Brilliant presenter - exceptionally well-spoken and knowledgeable." - Senior Manager, Big 4 Accounting Firm (actual reference available on request)

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

ldl-crop12

Finance for Non-Financial Managers

This is an in-company programme.
+44 (0)20 7381 6233

Product Description

Finance for Non-Financial Managers

How do you teach a notoriously dry subject like finance to non-financial managers? Put away the handouts and cancel the presentations. People learn by doing. And when you want your people to understand and apply difficult financial concepts, the best tactic is to get them to actually put those concepts to use. At LDL we use business simulations to engage delegates and deepen the learning on our financial skills courses.

 

Can you read a balance sheet? Or what a profit and loss is telling you? Or recognise the difference between cash and profit? How about interpreting key financial ratios? Or optimising the working capital cycle?

 

The highly interactive LDL ‘Finance for Non-Financial Managers’ programme brings financial statements to life through a physical simulation of a fictional company. Participants form the incoming management team of the company, leading it from mediocrity to excellence via a series of simulated exercises across three financial years. Through the simulation participants learn first-hand how to monitor cash flow, better utilise resources and improve productivity.

 

The tried and tested simulation has been used by companies of all sizes around the world to increase the business acumen of their people, as well as to generate applicable business improvement insights across finance, sales, operations and management.

 

Whether you want your managers to improve their understanding of cash flow and balance sheets, your salespeople to become more confident using financial language, or simply to encourage more of your people to see profit improvement as part of their role, the LDL Finance for Non-Financial Managers programme offers a route to increasing the financial understanding of your team.

“This turns the ‘black art’ of finance into an easily understood subject. I particularly liked the pace of the course, the size of the group and the exercises that tested the learning. Very helpful to show how much we’d learned by the last exercise – assessing it all in one day!” – CF, Director, Allocate Software

Money is the language of business. But how do you teach a notoriously dry subject like finance to non-financial managers? Put away the handouts and cancel the presentations. People learn by doing. And when you want your people to understand and apply difficult financial concepts, the best tactic is to get them to actually put those concepts to use. At LDL we use business simulations to engage delegates and deepen the learning on our financial skills courses.

 

Can you read a balance sheet? Or what a profit and loss is telling you? Or recognise the difference between cash and profit? How about interpreting key financial ratios? Or optimising the working capital cycle? This highly interactive programme will show you how.

Objectives

At the end of the course participants will:

Delegates will learn

Details

This is an in-company programme.

Reviews

"Excellent. Covered a huge amount in a short space of time. Presenter has the energy of a small country!" - RS, Managing Director, Staffcare
 
"The presenter was excellent, informative and made a potentially dry subject fun. All was very useful and pitched perfectly." - DA, Director, Euroimmun
 
"Excellent. A very good insight into the world of business financial management." - KC, Group L&D Manager, NHBC
 
"Very well pitched, moved at the right pace and applicable to all regardless of industry/position" - GM, BAE Systems
 
"Very informative, clear to the point. Gives me the power to dig deeper and question financial statements" - CR, Ops Director, Kadence Systems
 
"Entertaining and engaging speaker who explained things really well. Good practical sessions and not too dry considering it was finance!" - SL, Senior Faculty Administrator, Anglia Ruskin
 
"Excellent. Well delivered, wealth of information, simple yet effective case studies." - AR, Project Manager, PSE
 
"The presentation was excellent and made it easier to follow the principles. The topics were logically arranged and relevant. Examples made things practical." - LM, Mundipharma Research
 
“Informative debate on leadership styles and techniques. Great tutor/workshop facilitation by Matthew. Would recommend to others.” - AT, Commercial Manager, ARC
 
"Thoroughly enjoyed the interactive environment, questions were encouraged, and in just one day, my objectives were met. I left feeling much more confident and ready to tackle my next set of financials!" - PB, Strategic Account Director, MAE I GSMA
 
"Excellent. Enthusiastic presentation with lots of appropriate exercises. Duration just right for course/audience." - DD, Well Engineer, Talisman Energy
 
"Covered everything I was hoping to. Excellently presented, right pace. Accruals, prepayments and deferred income were immediate priorities for me, also working capital which was new." - LQ, Director, Carbon Smart
 
"It has given me the impetus to understand my company's accounts and how I can use them to help the efficiency and growth of the company." - DR, CEO, Better Regulation
 
"Excellent. Very well planned and laid out. Everything was very clear and learning was easy. Sue presented everything in a laid back yet professional way."- PD, Global Fieldwork Services Director, Kadence International
 
"Presenter was energetic and enthusiastic about a subject which can be quite dry. Worked patiently through examples, lots of exercises. At the end I found I could read and interpret the financial reports - job done!" - GP, Team Leader, Talisman Energy

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Inspirational Leadership

Inspirational Leadership

£425.00

BOOKING FORM
Inspirational Leadership

How to encourage extraordinary performance from people.

Click here to book open programme.

To tailor this programme : 020 7381 6233

Clear

Delegate Details 1

Please enter delegate names
Please enter delegate email address.
This field can't be Empty
SKU: IL

Product Description

Inspirational Leadership

You CAN transform your team into high powered achievers who get results. To do it you need great ILS – Inspirational Leadership Skills. This masterclass shows you how.

 

Leaders with strong ILS breathe life, confidence and ‘can-do’ into the organisation. They unlock 30% discretionary effort. They move us. People work for a manager, they do their best for a leader.

 

There are many programmes on leadership, so why attend this one? Because it will help you to connect to your leadership role from a very different perspective.

 

With insights from communication, psychology and neuroscience, this fast-moving programme takes you through 8 BIG ideas to inspire, energise and coach your people to achieve outstanding RESULTS.

 

Step-by-step you’ll learn how to become an ILS leader who creates a workplace where people flourish.

 

inspiring leadership quote

 

Leadership = Competitive Advantage

Leadership boosts performance and reduces attrition, but high performance leadership doesn’t just happen. It takes special skills to inspire people to perform at a high level on a regular basis. This masterclass shows you how.

 

People are not led by plans and analysis. Martin Luther King did not say “I have a strategic plan”. Creating inspiration, engagement and a sense of excitement is what it is all about.

 

Top managers have learned to communicate people’s worth and potential with such clarity that they come to see it in themselves. Inspirational Leadership shows you how.

 

“I cannot speak highly enough about the content and the number of actions and ideas that I can implement immediately … the sheer force of enthusiasm.” – DW, Managing Director, Rapid News

Programme Leader: Robin Fielder

Robin FielderRobin Fielder is founder and managing director of LDL. Robin has personally conducted over 900 programmes to 300,000 executives in the last 25 years. A specialist in peak performance, he will explain how to develop your ILS in depth with the emphasis on PRACTICAL, immediately actionable steps you can take to get your people to lift their game and outperform themselves.

 

He is also creator of the biggest-selling programme in UK training history; the hugely successful Close That Sale! seminar, which attracted a staggering 128,000 delegates.

 

As you will find out, his enthusiasm is infectious!

 

More than 11,500 directors and managers from 900+ companies have attended Inspirational Leadership. So when you come you’ll be in good company.

 

Click here to read a Delegate’s Experience of Inspirational Leadership.

Additional Information

Date

3 November 2016, 14 July 2016, 7 March 2017, 11 July 2017, 7 November 2017

You CAN transform your team into high powered achievers who get results. To do it you need great ILS - Inspirational Leadership Skills. This masterclass shows you how.

 

Leaders with strong ILS breathe life, confidence and 'can-do' into the organisation. They unlock 30% discretionary effort. They move us. People work for a manager, they do their best for a leader.

Delegates will learn

Details

Dates: 11 July 2017, LONDON
7 November 2017, LONDON
Time: 10.30am - 5.00pm
Fee: £425 + VAT per place. Includes comprehensive notes, z-fold reminder and post event elearning support.
Course Location: London, Kensington & Chelsea

Reviews

"Robin provides in one day, what many other providers struggle to get across in a month." - GM, Managing Director, Inviron
 
"I left this event feeling inspired and with some great new tips and ideas… I recommend all our senior staff attend this." - PT, Partner, KPMG
 
"If you manage people you should see Robin deliver 'Inspirational Leadership', you will be stunned at how much you can learn in one day." - JK, Partner, Ambis Resourcing
 
"Just so packed with implementable practical solutions. I've never felt so motivated or empowered by any training experience in my career." - AP, Director, Pharmacom Media
 
"A number of our Directors and Partners have recently experienced the Inspirational Leadership seminar led by Robin. Feedback has been fantastic." - NI, Head of Learning, Deloitte
 
"Thank you for what was without doubt the most useful training day I have ever experienced in my professional career" - SM, Director, Anderson Spratt
 
"Fast paced, great content, interesting examples, passionate and motivated Robin" - CB, Business Manager, British Energy
 
"Excellent. Right pace to refresh existing knowledge and introduce new ideas" - MG, Deputy Head of Business Banking, RBS
 
"Excellent. Real examples which can be implemented immediately, quick wins." - MM, Sales Manager, Virgin Direct
 
"Loved it. Inspirational, energetic but practical" - EN, Managing Director, ACNielsen
 
"Made me stop in my tracks and reevaluate all the interactive communication points I have as a leader. Superb presentation and delivery by Robin" - IM, Director, Credit Agricole Asset Management
 
"Presentation was superb and content easy to use and relevant to real life situations. I've been on many similar courses and this was by far the best I've encountered so far - thank you!" - SD, Commercial Ops Director, Touch Creative Ltd

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Introduction to Management training course

Introduction to Management

£945.00

BOOKING FORM
Introduction to Management

This highly practical two-day introduction to management course focuses on the human relations aspects of management. A superb foundation course for managers from any function.

Click here to book on open programme

To tailor this programme : 020 7381 6233

Clear

Delegate Details 1

Please enter delegate names
Please enter delegate email address.
This field can't be Empty
SKU: ITM

Product Description

Introduction to Management

Management is a profession in its own right, with its own skills, techniques and knowledge, and like any other profession it has to be learned. This highly practical introduction to management course focuses on the human relations aspects of management. A superb foundation course for managers from any function.

 

The move into management is a big step for most people. They want to do well and deserve top rate training.

 

No one would entrust expensive equipment to an untrained person yet often new managers are put in charge of departments with several people and budgets of many thousands without any management training. This usually means they learn the hard way.

 

Just because a person is very good at their job does not automatically mean he or she will be a good manager. Additional skills are required – motivating and directing people, training new employees, handling conflict, delegating, giving praise or criticism, communicating effectively, evaluating performance, working to deadlines, building team spirit.

 

This introduction to management training looks at these skills in detail and is ideal for newly appointed or soon to be promoted managers and those with experience but no formal management training.

 

“Excellent – Encouraged thought process and common sense logistics which can be applied to every day scenarios. Adaptable approach and realistic expectations. Guidance to achieve my full potential through easily structured principles.”  – JW, General Manager, Advantage Office Supplies Ltd

 

Additional Information

Date

8-9 November 2016, 24-25 January 2017, 23-24 March 2017, 23-24 May 2017, 13-14 July 2017, 19-20 September 2017, 20-21 November 2017

Management is a profession in its own right, with its own skills, techniques and knowledge, and like any other profession it has to be learned. This highly practical introduction to management course focuses on the human relations aspects of management. A superb foundation course for managers from any function.

 

The move into management is a big step for most people. They want to do well and deserve top rate training. Just because a person is very good at their job does not automatically mean he or she will be a good manager.

Objectives

At the end of the introduction to management training, participants will:

Delegates will learn

Details

Dates: Select a date from the drop down menu above
Times: Day one: 10.00 am - 5.30 pm Day two: 9.00 am - 5.00 pm
Fee: £945 + VAT Includes comprehensive notes and post programme elearning support
Course Location: London, Kensington & Chelsea

Reviews

"Great trainer, very interactive, great use of examples, lots of food for thought, size of group was perfect!"  - LC, Outsourcing Manager, Mundipharma
 
"Good overview and explanation of various ideas and theories without saying 'you should do this'."  - NY, Development Manager, 4D Interactive
 
"Engaging, energetic and there was never a dull moment. The course content was relevant and I am taking a great deal away from this experience."  - BT, Office Manager, Redline Group Ltd
 
"We didn't just learn - we explored  together. Everything was shown in practice - it was ALL relevant. It wasn't stuffy, I felt at ease and supported."  - RB, Client Liason and Comms Manager, Draycott
 
"I have got so much to take away from this course that I can't wait to put into practice."  - EN, Forensics Recovery Manager, Liaison FS
 
"Excellent. Engaging. Learning from other people's experiences - group discussion. NOT a classroom type course. Very interactive" - RG, Manager, On Target Recruitment
 
"Incredibly enthusiastic & passionate programme leader - really inspired me to challenge some of my preconceptions and fixed ideas" - NW, Principal Policy Advisor, CBI
 
"Excellent. I felt that all subjects covered were of direct relevance to me and that I could make effective use of moving forward. Very motivating!" - DH, Agency Group Head, Clear Channel
 
"Covered all areas I needed to learn in an interactive way. Made it enjoyable and easy to see how it can be used in the work place. Very knowledgeable and inspiring trainer made you feel at ease." - PR, Event Manager, WBR
 
"Excellent. Great discussion. Good to interact with 'peers' to get the feeling of not being alone. Passionate and knowledgeable presentation of concepts." - JM, Group IT Manager, CPL Aromas
 
"Really interactive, high levels of energy from the course leader - really instructive. Tools that I can take away and use straight away, not just theory." - TK, Brand Manager, Community Foods
 
"Excellent learning structure which put us frequently in different groups to complete tasks and reinforce messages, really kept the interest and enthusiasm levels going." - AS, IT Project Manager, Mintel Group
 
"Fantastic instruction and methodical approach throughout. Lots of opportunities to answer questions and participate. Very approachable. Excellent notes." - FK, Customer Services Manager, Uvex.
 
"Excellent. It focused on discussion and the participants needs, not a linear progression of only some useful things. The examples used were clear and real and made things easy to visualise. The interactiveness was key for me." - MO, Office Manager, Petronas Energy Trading
 
"Excellent pace and good mix of practical, theoretical and anecdotal examples to keep interest high. Very applicable to real life management." - HM, Manager, Mad About Design.
 
"Deborah's training is highly skilled, she clearly has an excellent understanding of people. She holds the room well, keeping a good balance of instruction and work added by the team." - AF, Customer Service Manager, BPR
 
"Excellent. Deborah was incredible at leading the programme: clear, engaging and incredibly helpful." - LC, Head of Design, Blink
 
"Fantastic introduction to a wide range of managerial sections. Tailored to specific company issues very well. Precise and effectively delivered. Many thanks." - JB, Marketing Manager, Lallemand Animal Nutrition
 
"Excellent. Personable trainer, good delivery with relevant examples and case studies. Made me think about my role in more detail and has given me the tools/techniques to deliver. Great interactive session, with good people." - AM, Marketing Manager, Lintbells
 
"Very structured course. Covered all angles of management with good aids to help remember certain techniques. I felt involved and everyone got a chance to input their own experiences and views." - CH, Despatch Manager, Grassroots Foods

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Key account management

Key Account Management

£995.00

BOOKING FORM
Key Account Management

How to sell, develop and manage key accounts. Two day programme for experienced salespeople.

Click here to book open course

To tailor this programme : 020 7381 6233

Clear

Delegate Details 1

Please enter delegate names
Please enter delegate email address.
This field can't be Empty
SKU: KAM

Product Description

Key Account Management

This key account management training is designed as an advanced level programme for experienced sales people. Step-by-step the highly participative content provides key account managers with the modern day strategies required to make MAJOR sales to MAJOR customers.

 

Rapid development in technology together with pressure on costs and the rise of procurement is changing the way buyers buy. This all new programme is designed, not only to reinforce best practice, but to highlight where skills must change to stay ahead of the curve.

 

The best way to ‘retain’ good business is to develop it. Fierce competition means you have to sell smarter, and differentiate yourself effectively, not only by what you sell, but by how you sell. Account management should not simply be about ‘maintaining’ or ‘farming’ an account.

 

To be effective, the modern day key account manager has to combine the skills of: Strategic seller. Trusted adviser. Effective communicator. Networker. Professional negotiator. Inspirational team leader and Disciplined project manager. The course shows you how.

 

“Excellent – Touched on all the key elements of account management. Delved into negotiation and selling to multiple decision makers which was helpful.” – SP, Media Sales Executive, Solutions Publish Ltd.

 

Not all business is good business – as part of this programme, we will help account managers to target and prioritise their efforts towards the right business. Many companies have been transformed by their sales team learning and applying these advanced techniques.

 

Because the potential profit is larger in key accounts, even a small improvement in performance will justify attending many times over.

 

Participants take away the LDL Account Mapping Guide.

 

“A fantastic training package covering a variety of different but crucial aspects… feedback has provided me with plenty of information to go back and action.” – MS, Key Account Manager, G2 Speech.

Additional Information

Date

21-22 February 2017, 5-6 July 2017, 3-4 October 2017

This key account management training is designed as an advanced level programme for experienced sales people. Step-by-step the highly participative content provides key account managers with the modern day strategies required to make MAJOR sales to MAJOR customers.

 

Rapid development in technology together with pressure on costs and the rise of procurement is changing the way buyers buy. This all new programme is designed, not only to reinforce best practice, but to highlight where skills must change to stay ahead of the curve.

Objectives

At the end of the course participants will:

 

Delegates Will Learn

Details

 
Dates: Select a date from the drop down menu above
Times: Day one: 9.30 am - 5.30 pm Day two: 9.00 am - 5.00 pm
Fee: £995 + VAT
Course Location: London, Kensington & Chelsea
 

Reviews

“Didn't seem like a training programme AT ALL!!! Every idea was discussed in groups, done through exercises. Very enjoyable and easy to follow, very engaging." - FK, Client Manager, Acumen Commercial Insights.
 
"Excellent. Well-structured, good overall programme. Motivated and knowledgeable speaker. Very interactive. Relevant examples from the industry."- PS, Director Sales & Marketing, European Air Ambulance

 
"Dynamic, informative, fantastic content, free flowing, excellent facilities and above all else ... motivational!" - NW, Sales Manager, Hire Intelligence.

 
“Excellent range of subjects covered. Excellent course materials and interaction with other trainees from different businesses.” - LO, Key Account Process Manager, DEK.
 
“Great content - RACERNI®, Account Mapping, Kraljik and prioritisation tools. Delivered very well.” - FW, Group Product Manager, Riskstop Ltd.
 
“Clearly communicated and structured with time given for audience input. Group tasks worthwhile.” - RB, Area Manager, TDK Lambda.
 
“Style of teaching was excellent and content extremely relevant and new for me.” - SB, Client Manager, Acumen.
 
“Robin led the two days with great enthusiasm and empathy, allowing us all the space to share ideas and contribute. The resources provided will prove very useful and I feel I have a better understanding of the whole process.” - BQ, Sales Executive, GFT UK Ltd.
 
“Excellent. Covered a lot of ground in two days. Very useful to put on paper what we should be doing in practise.” - PH, Sales Director, Hopkirks Ltd.

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Leadership and teambuilding

Leadership & Teambuilding

This is an in-company programme.
+44 (0)20 7381 6233

Product Description

Leadership & Teambuilding

Ten well led people will easily outperform thirty who are badly led. The route to management excellence is to get people not only to do things willingly, but to do them whilst giving the very peak of their performance, time… after time… after time. This requires leadership skills.

 

Demand for increased service and quality, coupled with cost containment and flatter structures have worked together to create a business environment where managing is no longer enough. Today’s high performance manager must also be a leader and a teambuilder. This course shows you how.

 

“Constantly able to relate it back to my work and team. The content was relevant and useful, good fun. Great team involvement, open forum style was great.” – HC, Relationship Team Manager, Fexco

 

Are you a manager or a leader? Here are the differences:

  • People manage things (computers, budgets, procedures), they lead people.
  • People work for a manager, they do their best for a leader.
  • Managers control, leaders empower.
  • Managers react, leaders act.
  • Managers go to work, leaders achieve their goals.

 

The programme is designed for middle-level managers who recognise that in order to get their team to ‘find another gear’ they, as managers, must do things differently.

 

Participants explore their own style and identify key areas for development. They learn a range of skills that make people passionate about their jobs. Skills which win their commitment, develop their confidence and create a positive effect on motivation and team performance.

Ten well led people will easily outperform thirty who are badly led. The route to management excellence is to get people not only to do things willingly, but to do them whilst giving the very peak of their performance, time... after time... after time. This requires leadership skills.

 

Demand for increased service and quality, coupled with cost containment and flatter structures have worked together to create a business environment where managing is no longer enough. Today's high performance manager must also be a leader and a teambuilder. This course shows you how.

Objectives

At the end of the programme participants will:

Delegates will learn

 

Details

This is an in-company programme.

Reviews

“Excellent. Relevant to each person’s business, good mix of presentations, workshop, discussion and explanation. Fantastic presenter/leader/trainer. Fun as well as educational, motivating and inspiring.” - VR, Marketing Manager, Cognito
 
“Level of group interaction was very good; discussion and content were orchestrated very well. Great use of psychological models to illustrate points, i.e. SDI®. Excellent session which was led by a knowledgeable and credible consultant.” - JS, Locality Manager, PCRN EMSY
 
“Excellent. Insightful. Practical training.” - JP, Publicist, Sony Pictures
 
“Found the course hugely relevant and gave me lots of ideas, some tools and lots of enthusiasm to try new things with my team.Plenty of time and space for discussion and exploring issues and ideas.” - JS, Team Leader, Dairy Co
 
“Excellent. Covered everything and more than what I was expecting, has left me with a list of things to do in my action plan and a clearer vision as to what I need to do to aid my team going forward.” - AC, Team Manager, Uniworld Communication
 
“Valuable and practical objectives to take away and try back at the office. I feel fully equipped to make some valuable changes in my role and management style that I believe will have a real impact.” - CM, Managing Director, Siteimprove
 
“Showed me tangible ways to alter my thinking and behaviour in order to build a better team.” - AD, General Manager, Solutions Publish
 
“Excellent. Great learning outcomes, delivered articulately and was able to achieve all objectives set out.” - JK, Manager, BMO
 
“The presentation was comfortable and welcoming and gave a platform to interact and participate. I am taking a lot of ideas with me and will take action based on the new information and aspects.” - GP, Applications Manager, WILA Lighting Limited
 
“Informative debate on leadership styles and techniques. Great tutor/workshop facilitation by Matthew. Would recommend to others.” - AT, Commercial Manager, ARC
 
“Engaging, positive, thought provoking! Great to share thoughts, hear others’ views and experiences and to leave with many more tools for the tool kit. I loved it.” - NR, Associate Director, Fifth Dimension
 
“Learnt new and practical skills and tips. Challenged thinking on a couple of current situations and allowed me to explore solutions. Emphasised those areas I am already doing and approaching. Liked the personal examples Matthew brought to the course.” - CR, Project Manager, Sage (UK) Limited
 
“Excellent! Given me so many very good tips – will be taking back to my team!” - ST, Commercial Director, Advantage Management Group

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Making a telephone appointment

Making Appointments by Telephone

This is an in-company programme tailored to your market.
+44 (0)20 7381 6233

Product Description

Making Appointments by Telephone

On a list of activities sellers feel good about, prospecting usually lies somewhere between public speaking and bungee jumping. However, making telephone appointments with new prospects is where selling begins. This inspirational one-day course is about how to make it a strength, not an Achilles heel.

 

Anyone who has ever picked up the telephone to make a cold call, or followed up after they’ve sent out literature, knows that it’s a much more difficult task than making a face-to-face call.

 

On this highly practical course, appointment makers learn how to improve their chances dramatically. They learn how to overcome call reluctance and instantly get gatekeepers on their side.

 

Once through to the right person they learn how to open the conversation, what to say to keep the conversation going, and most importantly how to help the prospect to quickly realise the value in finding out more.

 

The emphasis is focused strongly on results. Participants have ample opportunity to practise the techniques using the tele-trainer equipment. They return with all the necessary skills and motivation to convert each telephone call into a date in the diary.

 

The making telephone appointments programme is suitable for anyone who would like to improve his or her ‘conversion rate,’ whether the challenge is cold calling, resurrecting an old database or networking with existing clients to find new business.

On a list of activities sellers feel good about, prospecting usually lies somewhere between public speaking and bungee jumping. However, making telephone appointments with new prospects is where selling begins. This inspirational one-day course is about how to make it a strength, not an Achilles heel.

 

On this highly practical course, appointment makers learn how to improve their chances dramatically. They learn how to overcome call reluctance and instantly get gatekeepers on their side.

Objectives

At the end of the course participants will:

Delegates will learn

Details

This programme is available on request.

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Negotiate to win

Negotiate to Win

This is an in-company programme. Available half day, one day or as a conference session.
+44 (0)20 7381 6233

SKU: NTW

Product Description

Negotiate to Win

A unique, bite size programme that looks at negotiation from the sales side. Not just for sellers, but for executives at every level.

 

This high impact, fast moving workshop investigates negotiation tactics and how to handle them. Based on the real world, real people and real situations, it shows your team how to make better, more profitable deals every time.

Basic Principles

How to build a both-win relationship

  • What makes good negotiation skills?
  • How to use the give and take process.

11 Laws of bargaining

  • How to handle ‘deadlock’ and ‘Is that negotiable’.
  • Understand aspiration levels.
  • The most useful question in negotiating.
  • Stop seeing price as the issue.

Psychology

  • You need them but they don’t need you – how to handle it.
  • Negotiating with higher authority.
  • How to negotiate a price rise.

What’s your negotiating style?

  • Don’t be a tough negotiator, be an effective one, Avoid showdowns.
  • Separate the people from the negotiation.

The written word

  • How to use the written word to win the advantage.
  • Taking notes to gain commitment.

Sources of Power

  • How deadlines affect the outcome.
  • Power is in the mind. Patience and time.
  • How to get leverage. How to use BATNA.

Tactics & countermeasures

  • The supertactic – how to handle “I like your proposal but this is all I’ve got”.
  • How to handle “Let’s split the difference” and “You’ve got to do better than that” and “Take it or leave it”.
  • Tactics the seller can use. Tactics the buyer can use. The seller’s most useful ploy. The buyer’s most useful ploy.
  • Escalation of terms. Escalation of authority.
  • The final agreement. Body language Closing.

A unique, bite size programme that looks at negotiation from the sales side. Not just for sellers, but for executives at every level.

 

This high impact, fast moving workshop investigates negotiation tactics and how to handle them. Based on the real world, real people and real situations, it shows your team how to make better, more profitable deals every time.

neuroscience for leadership

Neuroscience for Leadership

This is an in-company programme for your management team.
+44 (0)20 7381 6233

Product Description

Neuroscience for Leadership

The LDL Neuroscience For Leadership programme is designed to give your management team a competitive edge based on the latest science. Participants learn how exciting new discoveries on how the brain works can be applied to dramatically improve leadership skills, strengthen communication and build resilience. 

 

The workshop is designed and delivered by Dr. Maryam Bigdeli, a behavioural neuroscientist and practitioner with over twenty years experience working with organisations at all levels. Maryam has a PhD in the Neuroscience of Leadership.

 

Structured according to the most recent findings on how we learn best, this unique programme integrates tutor input, experiential learning and practical discovery in an accessible, engaging and fun way.

 

Participants have the opportunity to view their own leadership skills through the lens of neuroscience. In particular, they are guided through the latest findings in the areas of motivation, change, self-management and communication. They leave with relevant and practical strategies to immediately take back and apply in the workplace.

“Maryam is a genuine Executive Development leader with an outstanding delivery style and extensive experience in helping delegates make best use of state of the art science.” – Martha Enser, Head of Human Resources, TNT

The LDL Neuroscience for Leadership programme is designed for leaders and managers looking to gain a competitive edge based on the latest science. Participants will learn how cutting-edge neuroscience can be applied to strengthen their own mental resilience, while also vastly improving the way they lead and influence others.


The workshop is designed and delivered by Dr. Maryam Bigdeli, a behavioural neuroscientist and practitioner with over twenty years of experience working with organisations at all levels. Maryam has a PhD in the Neuroscience of Leadership and is now partnering with LDL as a trainer and consultant.


Structured according to the most recent findings on how we learn best, the LDL Neuroscience for Leadership programme integrates academic input, experiential learning and practical discovery in a proven formula.

Objectives

At the end of the course participants will:

Delegates will learn

Details

This is an in-company programme for your management team. Available in one or two day formats

Reviews

“Maryam is a genuine Executive Development leader with an outstanding delivery style and extensive experience in helping delegates make best use of state of the art science. Her facilitation based on emotional intelligence and neuroscience, has a significant impact on our leaders and teams, and encourages them to step out of their ‘technical comfort zone’. Delegates learn to use best practice to enhance their leadership skills and optimize their leadership capabilities.” - Martha Enser, Head of Human Resources, TNT
 
“Maryam is an innovative thought leader who engages stakeholders in looking at challenges in new ways that lead to greater business and leadership results. Her evidence-based content paired with creative and refreshing design and delivery of bespoke neuroscience for leadership, her professionalism and her joyful, inspiring personality, has fascinated our executives, and brought about new perspectives to our global organization.” - Franz Viehböck, Board Member, Chief Technical Officer, Global Engineering Group
 
“Maryam is a fantastic coach and mentor. The workshop was extremely interesting. I learned a lot and have many new ideas to improve communication and collaboration in the team.” - Christian Hobiger, Supply Chain Services Manager, Jabil

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Performance coaching skills

Performance Coaching Skills

This programme is available on request.
+44 (0)20 7381 6233

Product Description

Performance Coaching Skills

Performance coaching is one of the most important acts of leadership. Successful managers recognise that to get things done cost effectively they must ‘grow’ people to their full potential. Outstanding performance must be drawn from every member of the team. This requires clear direction, feedback and improvement advice.

 

Annual performance appraisals and quarterly reviews are not enough. Organisations need to create a culture where coaching and feedback occur as a routine part of each day.

 

Urging people to do better will not work unless they know how to do it better.

 

This innovative one day performance coaching course explains a structured approach to coaching. The process involves breaking tasks down to their component parts, helping people improve performance in each element and enabling them to pull these elements together to achieve the desired effect.

 

The program is perfect for managers, team leaders and professionals at all levels who want to become skilled at coaching others.

Performance coaching is one of the most important acts of leadership. Successful managers recognise that to get things done cost effectively they must ‘grow’ people to their full potential. Outstanding performance must be drawn from every member of the team. This requires clear direction, feedback and improvement advice.

 

Annual performance appraisals and quarterly reviews are not enough. Organisations need to create a culture where coaching and feedback occur as a routine part of each day.

Objectives

At the end of the course participants will:

Delegates will learn

Details

This programme is available on request.

Reviews

“Well paced, great content, knowledgeable instructor (great atmosphere). Applicable, practical, useable tools!” – VC, Global Customer Services Manager, U-POL Ltd
“Gave a really good grounding to principle and tools for coaching. A really good refresher that brought things back to the forefront of my thinking – after 16 years away from management.” – NS, Regional Sales Manager, Keltec
“Very skilled teacher, clear and experienced. The course was very well prepared, very well performed, well balanced in between theory and examples. The ideas were very well introduced.” – PG, International Marketing, Q’Straint

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

pitching-bus

Pitching for Business

This is an in-company programme. The content is built around your sales proposition. Participants leave with a pitch presentation rehearsed, polished and ready to go.
Call us on +44 (0)20 7381 6233

Product Description

Pitching for Business

In today’s competitive marketplace the quality of your pitch presentation can make the difference between winning and losing an important piece of business.

 

Buyers live in a busy world, filled with information and choice. They don’t have much time, and so when making a pitch presentation you need to make every second count. However, when seeking to land a new piece of business a number of salespeople will spend lots of time preparing tender documents, and none at all preparing their pitch.

 

But pitching for business is not just about putting a potential client in the room and telling them about your proposal (even if it is a brilliant one). Securing commitment can be a complex process, and pitch presentations often fail for reasons that have little to do with the quality of the proposal itself.

 

At LDL we have a clear, proven methodology to help you prepare for your next pitch presentation. Our ‘Pitching for Business’ programme not only covers the basics in terms of how you or your team should structure your pitch, but also coaches you in the most effective ways to deliver it, so as to inspire confidence in your proposal and maximise your chance of success.

In today’s competitive marketplace the quality of your pitch presentation can make the difference between winning and losing an important piece of business.

 

At LDL we have a clear, proven methodology to help you prepare for your next pitch presentation. Our ‘Pitching for Business’ programme not only covers the basics in terms of how you or your team should structure your pitch, but also coaches you in the most effective ways to deliver it, so as to inspire confidence in your proposal and maximise your chance of success.

Objectives

At the end of the course participants will:

Delegates will learn

Details

This is an in-company programme. For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Presentation Skills

Presentation Skills

£945.00

BOOKING FORM
Presentation Skills

Many people have excellent ideas and enthusiasm, but when they stand up, they lose them both. This two-day presentation skills programme is the solution.

Click here to book open programme

To tailor this programme : 020 7381 6233

Clear

Delegate Details 1

Please enter delegate names
Please enter delegate email address.
This field can't be Empty
SKU: DPS

Product Description

Presentation Skills

Dynamic presentation skills training, with emphasis on individual tuition and video coaching, to help participants communicate naturally and effectively on their feet.

 

In every organisation there is a critical shortage of good presenters. Many people have excellent ideas, and they have the enthusiasm. But when they stand up, they lose them both.

 

This presentation skills course is the solution. The emphasis throughout is on individual tuition. Video recordings are used so participants can see themselves as others see them. The theme is theory, practice, theory, practice.

 

The overall thrust is to help participants communicate naturally, to be ‘themselves’ on their feet.

“I always thought I looked nervous when I presented and to know that I don’t has given me a new confidence.  I wish someone had filmed me 10 years ago.  I have techniques to help me feel prepared and less nervous.” – CR, Designer, Mad About Design.

The techniques we use have a proven track record in the presentation room, the conference room and the training room. They are equally effective with an audience of one or of hundreds.

 

Whatever level of presentation skill you have now, our strongest advice to you is to develop it further. No skill opens more doors, creates more visibility or motivates more effectively.

 

It’s easier than it looks, much easier. You just have to work at it, polish it and do it over and over. Even people whose knees knock and hands shake before the smallest group can learn how to speak well. This presentation skills course will show you how.

“Excellent. Was very thorough. Four presentations is a really good number to see development. Filming is a fantastic way to view and share constructive feedback.” – ET, Associate Director, RSM.

Click here to read a Delegate’s View of LDL Presentation Skills Training.

Additional Information

Date

10-11 November 2016, 7-8 February 2017, 5-6 April 2017, 7-8 June 2017, 14-15 August 2017, 10-11 October 2017, 5-6 December 2017

Dynamic presentation skills training, with emphasis on individual tuition and video coaching, to help participants communicate naturally and effectively on their feet.

 

In every organisation there is a critical shortage of good presenters. Many people have excellent ideas, and they have the enthusiasm. But when they stand up, they lose them both. This presentation skills course is the solution.

Objectives

At the end of the course participants will:

Delegates will learn

Details

Dates: Select a date from the drop down menu above
Times: Day one: 9.30 am - 5.30 pm Day two: 9.00 am - 5.00 pm
Fee: £945 + VAT
Course Location: London, Kensington & Chelsea

Reviews

"The content was very good, dynamic and varied, but also in depth to cover topics and gain a full understanding. Nick was the best trainer I have experienced, kept the room captivated and at ease for two days." - AB, CEO, Phaidon International.
 
“Practice, practice, practice! Course content was excellently delivered, lots of information but not over-whelming and we got to practice throughout.  Has given me more confidence and ideas for how to deliver to my team.  I love that Nick sees it as coaching rather than teaching so he develops what we already are/have." - HC, Assistant Manager, Gina Conway Aveda.
 
“Structured brilliantly, allowing participants to grow into the course. Excellent set of skills and techniques passed on by Nick. Everything that is given to you is explained and logical.” - CB, Territory Manager, James Hardie.
 
“Not a PowerPoint in sight!  This course has empowered me, given me the real skills to incorporate day to day, not just when presenting but when communicating in the workplace.” - DL, Business Development Manager, Axis Communications.
 
“Just the right combination of explanation and exercise.  Individual attention that helped different people with various learning goals”. - TP, TPA Manager, E.ON.
 
“Building confidence, getting to see yourself and self-coach.  It was great actually seeing yourself improve over the 2 days.”- R.H, Consultant, Detica.
 
“It has given me the structure and confidence to believe I have the skill set now to give an engaging and informative Presentation.  Nick is the perfect trainer and gives great guidance but still lets us find our ways.” - VS, Head of Account Management, Tuskerdirect.
 
“I’m looking forward to my next presentation!” - FW, Customer Service Manager, Minesoft.
 
“Excellent!  Nick Evans was a fantastic course leader, will send more staff!”- ST, Director, Thomson Reuters.
 
“Engaging course with enthusiastic trainer.  Felt like training rather than lecturing – made me realise that some simple techniques can be extremely effective.  A great confidence booster!” - HC, Account Director, Perform Group.
 
“It broke down the components of doing a presentation so that it didn’t seem so daunting.  It gave me lots of tips to use both during the presentation and in preparing for it.” - MR, Consultant, Go Pensions.
 
“When I arrived I was dreading it, but because of a great coach (Nick Evans) who didn’t teach but rather coached and helped me analyse my own performance, I feel I have come out a changed person.  The course wasn’t too long or over intense and also it engaged you physically and mentally, I now feel I can pass ideas on to others.” - AD, Client Services Executive, Rentrak.
 
“Excellent.Provides a risk free environment to practise and review presentation skills.  It also linked theory input with practical sessions.” - RF, General Manager, Holiday Inn.
 
“Really useful to get the opportunity to practise and experiment with new presentational skills and get feedback on it. The programme was engaging and suitably challenging.” - AH, Consultant, Detica.
 
“Completely new light on presentation skills.  Practical but incredibly supportive and nonthreatening environment ... a revelation for me and nothing I had ever seen before.  Copyright it!” - GJ, Director, RSM.
 
“I was taken from a state of unstructured, underprepared nervousness to a state of calm control, with effective message structure and delivery that engaged far more people in a true listening state.” - JD, Director, Phaidon International
 
“Usually on courses the mind can wander, but I was totally engaged from the start. This area really needed sorting out for me and I got everything, and more, out of the course that I wanted. Nick was fantastic as ever.” - DH, Utiligroup, Business Development Manager
 
“The core skills were so easily broken down into easy bite size chunks. Easy to digest and immediately put into practice. It pushes you out of your comfort zone but you quickly realise your comfort zone can be so much bigger.” - AC, Associate Director, RSM
 
“The content and delivery and practical application/video presentations were fantastic.” - CB, Industry Liaison, Ravensbourne

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Professional negotiation skills

Professional Negotiation Skills

£895.00

BOOKING FORM
Professional Negotiation Skills

How to use professional negotiating skills to make more profitable agreements. Two day programme.

Click here to book on open programme

To tailor this programme : 020 7381 6233

Clear

Delegate Details 1

Please enter delegate names
Please enter delegate email address.
This field can't be Empty
SKU: PNS

Product Description

Professional Negotiation Skills

Professional negotiation skills are vital. No other form of training has such an immediately measurable impact on the bottom line. From simple price challenges to important commercial agreements, negotiation is a major factor in profitability.

 

This powerful two-day negotiation skills training is about commercial negotiating skills. Whilst it is designed for sales people, sales managers and key account executives it is equally suitable for any executive involved with negotiating WIN-WIN outcomes.

 

The content of our negotiation skills course clearly defines the core of negotiation as ‘both move’.

 

If we have to move towards the other party, we must insist they move towards us as well. Nothing, absolutely nothing, is given away free.

 

The highly interactive programme shows you how to achieve this whilst leaving the other party satisfied with the outcome.

 

CD Pack – On this negotiation skills course each participant is issued with a set of 2 CDs which acts as a permanent reminder and précis of the training material.

 

“Excellent. Fantastic enthusiasm and very well delivered. I enjoyed this course very much indeed.” CJ, Business Development Manager, Prosonix

Additional Information

Date

19-20 October 2016, 6-7 December 2016, 24-25 January 2017, 21-22 March 2017, 24-25 May 2017, 19-20 July 2017, 12-13 September 2017, 15-16 November 2017

Professional negotiation skills are vital. No other form of training has such an immediately measurable impact on the bottom line. From simple price challenges to important commercial agreements, negotiation is a major factor in profitability.

 

This powerful two-day negotiation skills training is about commercial negotiating skills. Whilst it is designed for sales people, sales managers and key account executives it is equally suitable for any executive involved with negotiating WIN-WIN outcomes.

Objectives

At the end of the negotiation skills training, participants will:

Delegates will learn

Details

Dates: Select a date from the drop down menu above
Times: Day one: 10.00 am - 6.00 pm Day two: 9.00 am - 5.00 pm
Fee: £895 + VAT
Course Location: London, Kensington & Chelsea

Reviews

"Excellent. Great tutor. Very simply taught. Interactive/practical. Applicable." AK, Country Manager MEA, ILX Group
 
"We were giving away fees and much of our additional work on overruns before we applied these skills!" - Senior Partner, Big 4 Accounting Firm
 
"Useful balance of theory and technique. Tips learnt that I'll definitely use. Great enthusiasm!" JA, Partner, Sparkler
 
"The course was well structured and Nick was a very friendly & knowledgeable presenter. There was a good mix of theory, practical exercises and group discussion. All of the course content was prepared in a manner that made the course interesting and enjoyable." CH, Senior Commercial Officer, Martin Baker Aircraft
 
"Very practical, lots of examples and energy. It was a small group so very focused. Good pace and amount of detail. Excellent." AJ, Applications Engineer, Instron
 
"Very interactive, good case studies, and able to detect my own weaknesses through role playing. Good course structure with emphasis on learning by doing: theory was delivered via working it out for yourself. The whole course has helped me to better understand the process of negotiation." SH, Consultant, Polaris Consulting

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Professional sales management

Professional Sales Management

£995.00

BOOKING FORM
Professional Sales Management

Two day sales management training course to help you improve the performance of your sales team – profitably.

Click here to reveal booking form.

Clear

Delegate Details 1

Please enter delegate names
Please enter delegate email address.
This field can't be Empty
SKU: PSM

Product Description

Professional Sales Management

How to improve the performance of each member of your sales team — and how to do it profitably? Our sales management training is designed to improve sales people by combining performance improvement techniques with the correct leadership style.

 

This creates the ideal climate for attitude motivation which is fast becoming established as a highly efficient method for improving results in today’s market place.

 

Participants discover new ways to inspire greater teamwork and co-operation from others. They develop a better understanding of people management. They become more confident in their ability to make decisions and resolve difficulties. They improve their ability to communicate their thoughts and ideas.

 

The end result is a smoother-running, more motivated and more productive sales team.

 

To find more sales management courses, please visit our Sales Training page.

“Excellent. A well structured, interesting and energised training course. All exercises were very relevant to me.” – SC, Business Manager, Powertraveller

Additional Information

Date

16-17 November 2016, 6-7 February 2017, 6-7 June 2017, 4-5 October 2017

How to improve the performance of each member of your sales team -- and how to do it profitably? Our sales management training is designed to improve sales people by combining performance improvement techniques with the correct leadership style.

 

This creates the ideal climate for attitude motivation which is fast becoming established as a highly efficient method for improving results in today’s market place.

Objectives

At the end of the sales management course participants will:

 

Delegates will learn

Details

Dates: Select a date from the drop down menu above
Times: Day one: 9.00 am - 6.00 pm Day two: 9.00 am - 5.00 pm
Fee: £995 + VAT
Course Location: London, Kensington & Chelsea

Reviews

"The trainer was very knowledgeable and enthusiastic. I particularly liked his technique for encouraging note taking - no Powerpoint - very refreshing. Subject matter was clear, concise and very well delivered and the time flew." - ML, National Sales Manager, Fermacell
 
"Well delivered. Real experiences and examples. Simple ideas and concepts which can be implemented and I'll use." - RG, National Sales Manager, Menarini Diagnostics
 
"Excellent. Good clear advice and highly relevant. Engaging delivery." - MC, General Manager, Professional Sports Group
 
"Really informative - fast whistle stop tour of sales performance management. Enjoyed the pace and reference to stories helped to illustrate theories and bring them to life." - PC, Sales Manager, St Jude Medical
 
"A truly great trainer. The content was very useful and I will change the way I work as a result. I will use LDL again." - CD, Sales Manager, FCC Environment.
 
"Best training course I have been on. Fast paced, excellent insight, group discussions very valuable. Would highly recommend and a big thank you." - ST, Sales & Marketing Director, Bright.
 
"Did not look at my watch once. Clear. Fluid content. Incredible delivery. Thought provoking." - JL, Sales Manager, Explorer
 
"Excellent. Open dialogue, no death by Powerpoint. Very well supported by real life examples. Deborah is very engaging." - SM, Sales Director, Genesys
 
"It provided me with practical tools that I can use from tomorrow. I enjoyed participating; I very much liked the continuous interactions and real life cases bought both from the trainer and from the participants. Really good trainer, very energetic, inspiring and fun!" - SB, Senior Consultant, CTC Resourcing
 
"Excellent. Very thought provoking. Opened my eyes to new techniques, reminded me to not lose sight of the end goal - sales!" - JS, Sales Manager, NNT Workplace Solutions

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Project Management

Project Management

This programme is available on request.
+44 (0)20 7381 6233

Product Description

Project Management

Project Management is fast becoming a hot discipline. Downsizing, outsourcing and the accelerating rate of change means that increasingly work is carried out on a one-off project basis.

 

Get a solid understanding of the concepts, tools and techniques of project management with this comprehensive introductory course.

 

Covering the entire project life cycle, the content identifies the dual nature of project management – you must manage both the process and the people.

 

The ability to deliver a project on time and within budget requires much more than just planning skills. The soft skills of leadership and communication are equally important.

 

In short lively segments this course investigates both the hard and soft skills necessary to navigate even the most complex project management issues.

 

Participants learn through compact case histories, real-world examples, hands-on exercises and a broad array of practical experiences that can be immediately applied to their job.

 

Successful project management requires great planning, the ability to get the most from the team and last but by no means least – a determination to succeed. This course shows you how

“Excellent, relevant, fantastic delivery and a great working environment.” RW, Technical Engineer, YMT Technologies

 

Project Management is fast becoming a hot discipline. Downsizing, outsourcing and the accelerating rate of change means that increasingly work is carried out on a one-off project basis.

 

Get a solid understanding of the concepts, tools and techniques of project management with this comprehensive introductory course.

Objectives

At the end of the course participants will:

Delegates will learn

Details

This programme is available on request.

Reviews

"Excellent. Great new tools for planning and new ways and insights into using existing tools." NB, Service Manager, Dudobi
 
"Very good content, easy to follow and not over complicated. Good examples used." VF, AVP Product Control, Mizuho International
 
"One of the most practical, relevant, useful and engaging programmes I have attended at LDL. The tools that will benefit me will benefit my colleagues through application & supporting them & sharing ideas." MO, Business Development Manager, LDL
 
“Very applicable and relevant to what I need to know/do. Matthew was very engaging and had lots of practical examples to back info up and bring things home.” - LH, HR Programme Advisor, Wolseley
 
“Excellent – Delivered at a perfect level. Good balance of content versus anecdotes. Real examples very useful!” - ST, Senior Chemist, Infineum

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

public_conference

Public and Conference Speaking

This is an in-company programme. LDL are specialists in training for this demanding and exacting leadership role. It's what we do best!
Call +44 (0)20 7381 6233 for details.

Product Description

Public and Conference Speaking

You are asked to make a speech at a conference or a public event because people want to hear what you have to say. Perhaps you are director of a company, or have valuable expertise in a particular area. The point is that you have something important to offer your audience – but this doesn’t mean that you are already skilled in the art of public speaking.

 

Perhaps you are nervous. Perhaps you haven’t done something like this before – or perhaps you have, and regretted not making more of the opportunity. At LDL we offer focused public speaking coaching to help you refine your message, and engage your audience.

 

How to prepare and tailor. How to structure and communicate ideas. How to handle questions and use visual aids. These are all the subject of public and conference speaking. A lot of it is about confidence, and confidence comes with practise.

 

We can go over your script and help to craft notes that will not only indicate what to say, but how to say it. Video coaching and focused one-to-one tuition. Rehearsal and preparation techniques.

 

It’s not about forcing a particular style on you, but on working to develop your own style. To help you to be at your best when it counts.

 

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

You are asked to make a speech at a conference or a public event because people want to hear what you have to say. Perhaps you are director of a company, or have valuable expertise in a particular area. The point is that you have something important to offer your audience - but this doesn't mean that you are already skilled in the art of public speaking.

 

Perhaps you are nervous. Perhaps you haven’t done something like this before – or perhaps you have, and regretted not making more of the opportunity. At LDL we offer focused public speaking coaching to help you refine your message, and engage your audience.

 

How to prepare and tailor. How to structure and communicate ideas. How to handle questions and use visual aids. These are all the subject of public and conference speaking. A lot of it is about confidence, and confidence comes with practice.

 

We can go over your script and help to craft notes that will not only indicate what to say, but how to say it. Video coaching and focused one-to-one tuition. Rehearsal and preparation techniques.

 

It’s not about forcing a particular style on you, but on working to develop your own natural style. 

 

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

customer service excellence skills

Service Excellence Skills

£495.00

BOOKING FORM
Service Excellence Skills

This challenging, highly participative one-day ‘customer service excellence’ course provides your front line staff with the skills and motivation to provide outstanding customer service.

Click here to reveal booking form.

Clear

Delegate Details 1

Please enter delegate names
Please enter delegate email address.
This field can't be Empty
SKU: SES

Product Description

Service Excellence Skills

The customer revolution is here to stay. As products and services become more and more alike, the competitive edge comes from the experience the customer has with your organisation. The overall goal is to maximise that experience, so he or she returns and encourages others to do the same.

 

The real magic in service delivery comes from discretionary efforts, where your staff use their initiative to go beyond their normal job descriptions and do that little something extra that impresses the customer.

 

This challenging, highly participative course provides your front line staff with all the necessary skills and personal motivation to provide outstanding customer service.

 

Participants learn customer service excellence skills and how to make each customer feel important. They discover new ways to handle complaints and difficult situations. They become better at keeping their cool under pressure. They learn the importance of team work. They develop more enthusiasm. They learn to sell their ideas.

 

The result not only ‘puts the customer first’ but gives your people the skills to make each customer a better customer.

 

“Deborah was lively, considerate, understanding and very knowledgeable. I found the sections on confidence and assertiveness particularly useful.” – AD, Client Services Executive, Rentrak

Additional Information

Date

8 December 2016, 15 March 2017, 21 June 2017, 21 September 2017, 5 December 2017

The customer revolution is here to stay. As products and services become more and more alike, the competitive edge comes from the experience the customer has with your organisation. The overall goal is to maximise that experience, so he or she returns and encourages others to do the same.

 

The real magic in service delivery comes from discretionary efforts, where your staff use their initiative to go beyond their normal job descriptions and do that little something extra that impresses the customer.

Objectives

At the end of the course participants will:

Delegates will learn

Details

Dates: Select a date from the drop down menu above
Times: 10.00 am - 5.00 pm
Fee: £495 + VAT
Course Location: London, Kensington & Chelsea
 

Reviews

“I have done a lot of customer service training over the years but this seemed more personalised to individuals and our own experiences.” - CJ, Sales Coordinator, Cole-Palmer
 
“Great refresher on customer service. Excellent delivery, great engagement. Some new ideas on handling difficult clients.” - MB, Account Manager, Caxton FX
 
“The right mix of interactive group work, pair work, individual work and listening. Good materials provided and really great teaching.” - KS, Preventive Maintenance Planner, Asteral
 
“Flawless. Real life examples were consistently used and everything was clearly explained. It has really helped me analyse how I can improve .” - DF, Support Analyst, Thunderhead
 
“Excellent – Very useful skills to take into the office. Helpful structures to follow.” - CL, Database Executive, Rentrak
 
“I found this course useful, engaging and interactive. It was good to work together as teams and share ideas.” - JS, Sales Administrator, Canusa
 
“Refreshed my memory of providing good customer service. Learnt my weaknesses and how to overcome them.” - RS, Sales Coordinator, Cole-Palmer
 
“An insight into the way I currently provide support.  The part I found most useful was how to structure a telephone conversation.” - DP, Support Analyst, Thunderhead

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Social media for Business

Social Media For Business

This is an in-company programme
+44 (0)20 7381 6233

Product Description

Social Media For Business

‘Social Media For Business’ is a practical, one-day workshop designed for business professionals looking to leverage the main social networks – LinkedIn, Facebook, Twitter, Instagram and YouTube – to build credibility, strengthen relationships and drive new business.

 

Social media offers an instant way to communicate. When you use it well you set yourself apart from your competitors. However,the very nature of social media means that it is constantly changing – and it is essential to stay up to date.

 

This course is designed as an introduction to business social media. Tried-and-tested techniques will be covered in depth, with specific case studies and examples to illustrate the latest strategies that are working today.

 

Participants are asked to bring a laptop or iPad to the programme so they can work on the platforms themselves.

‘Social Media For Business’ is a practical, one-day workshop designed for business professionals looking to leverage the main social networks – LinkedIn, Facebook, Twitter, Instagram and YouTube – to build credibility, strengthen relationships and drive new business leads.

 

Social media offers an instant way to communicate. When you use it well you set yourself apart from your competitors. But the very nature of social media means that it is constantly changing – and it is essential for businesses to stay up to date.

Objectives

At the end of the course participants will:

Delegates will learn

Details

This programme is available on request.

Reviews

"Excellent - Presenter very knowledgeable and approachable. Relaxed learning atmosphere. Thank you.” - KD, Commercial Director, Mintel.
“I had a reasonable level of knowledge of LinkedIn prior to this course (I think!). However, I will leave today with more knowledge, and importantly more confidence in using LinkedIn to aid business development and sales process. Alison is great - very informative, knowledgeable and a great communicator." - RB, Academic Sales, Comsol Ltd
"Excellent. Great tips and ideas to improve personal and professional LinkedIn profiles. Good approach and understanding of our needs by the trainer."- SK, Sales Manager, Hurlingham Club

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Telephone selling skills

Telephone Selling

£695.00

BOOKING FORM
Telephone Selling

Step-by-step telephone sales training to help your people learn how to sell better on the telephone. Two day programme.

Click here to reveal booking form.

Clear

Delegate Details 1

Please enter delegate names
Please enter delegate email address.
This field can't be Empty
SKU: TS

Product Description

Telephone Selling

In this digital era, people want to talk to a human being. The telephone is a high touch, cost-effective selling tool. But it must be used well. This course sets out to provide a stream of ideas to improve telephone selling ability.

 

Both the incoming and the outgoing call are discussed in detail. The course is suitable for all who sell on the telephone.

 

Role playing is used to ensure each delegate receives individual coaching. Each participant leaves with a telephone technique specially developed for their business. A technique that has been practised and polished on the telephone sales course. They return to your office with all the necessary energy, enthusiasm and skill.

 

Results from our telephone selling training come quickly in terms of increased sales and happier, more satisfied customers.

“Course content spot on – easily the best ‘sales course’ I have been on. Deborah is a gifted trainer, capable of understanding each individual’s needs and addressing. She has a very engaging style!” – AC, BDM, The Moller Centre

Additional Information

Date

23-24 November 2016, 8-9 March 2017, 13-14 June 2017, 12-13 September 2017, 28-29 November 2017

In this digital era, people want to talk to a human being. The telephone is a high touch, cost-effective selling tool. But it must be used well. This course sets out to provide a stream of ideas to improve telephone selling ability.

 

Both the incoming and the outgoing call are discussed in detail. The course is suitable for all who sell on the telephone.

Objectives

At the end of the telephone sales training, participants will:

Delegates Will Learn

Details

 
Dates: Select a date from the drop down menu above
Times: Day one: 10.00 am - 6.00 pm Day two: 9.00 am - 5.00 pm
Fee: £695 + VAT
Course Location: London, Kensington & Chelsea
 

Reviews

"Deborah was very experienced and kept the flow going so time flew by - controlling the team was sometimes a challenge but managed perfectly." - HB, Sales Manager, Keytracker

"Brilliant structure. Well linked to everyone's individual needs and requirements so as not to make anyone feel left out or not applicable. I will definitely recommend Deborah. I found this incredibly useful. Excellent."  - RO, Sales Specialist, Resinex

"Excellent. Delivered in a very informative, relaxed style with great tips. MIx of people and companies was great with good interaction. Thought provoking and has given me confidence." - GB, Business Development Coordinator, Out of Eden.

"The course gave me much needed advice and tips on telephone selling and increased my confidence. The role play was very helpful and great practice." - GH, Marketing, Trilux Lighting

"The programme was excellent. In particular how at key points in the course we were encouraged to link back to our current role." - CP, Account Manager, Hostcomm

"Having just returned from an LDL course on Telephone Selling I felt compelled to write and congratulate you on an informative and enjoyable 2 days. The presentation and enthusiasm really made the course a pleasure to attend and the training I received certainly gave me new ideas in my approach to telesales." -  SL, Sales, Express & Echo

"Excellent. Informative. Confidence boosting. Enjoyable. Excellent presenter. Well structured." - CS, Business Manager, Protan(UK)

"Really practical and informative. Deborah was really energising and adapted the training to areas of the sales process that were relevant to the group." - CL, Sales Manager, Connect Catering

"Very clear, and helped me become very confident and understand my objectives. I felt so relaxed as soon as I walked in. Every question I asked got answered with me understanding better at the end. I felt very looked after and loved the room. If I could have more training I would. Deborah is brilliant: very professional and friendly at the same time." - KL, Scrummi, Account Manager

"Motivating, informative... The two days flew by but I gained a lot of tuition. Deborah's focus, experience and ability to keep the training fun was a major factor in my learning." - AC, Sales Executive, Hostcomm

"Excellent. Took us through the whole sales cycle, indicating not only our thought process but also the customer's." - ED, Account Manager, MBA IT Ltd

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

The Competitive Edge

The Competitive Edge

This programme is available in-company.
+44 (0)20 7381 6233

Product Description

The Competitive Edge

The programme sets out to teach the most advanced strategies available to help your people achieve more and hone their competitive edge. Performance training for today’s achievers and leaders. If your team have the necessary professional skills, this content will help them reach the next level.

 

Learn how the latest in positive psychology, neuroscience, influence and peak performance can help you perform towards the upper range of your talent and skill regardless of circumstances. The content brings together decades of research to codify what it means to be a high achiever.

 

The programme looks at the four pillars of competitive edge – mindset, physiology, influence and productivity. This is Skill+Will™

 

The Mindset Edge– The psychological edge that enables you to cope with the many demands you face and be at your best when it counts.

 

The Physiology Edge – How to use your physiology to boost energy, vitality and influence. Vital people are the irreplaceable life force of a project / team

 

The Influence Edge – The communication edge that enables you to get the best from other people. High performers tend to get what they want because they understand persuasion.

 

The Productivity Edge – Real world techniques to help you set exciting goals, focus and get more done

 

Reach high performance in everything you do with this personal leadership programme.

The programme sets out to teach the most advanced strategies available to help your people hone their competitive edge. Performance training for today's achievers and leaders. If your team have the necessary professional skills, this content is the perfect next step in their development journey.

 

Learn how the latest in positive psychology, neuroscience, influence and peak performance can help you perform towards the upper range of your talent and skill regardless of circumstances. The content brings together decades of research to codify what it means to achieve competitive edge.

Objectives

At the end of the programme participants will:

Delegates will learn

MINDSET EDGE


PHYSIOLOGY EDGE


INFLUENCE EDGE


PRODUCTIVITY EDGE

Details

This programme is available in-company. Content emphasis across the 4 pillars will be tailored to your requirement. Call +44(0)20 7381 6233 for details.

Who should attend

This programme is suitable for any group keen to complement their existing skills with competitive edge training. Business leaders, Sales professionals, Service professionals.


Ideal for teams who are looking for something more 'that extra edge' to get everyone to the next level.

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Placeholder

The Executive PA

This programme is available on request.
+44 (0)20 7381 6233

Product Description

The Executive PA

The executive PA is a pivotal part of an organisation’s leadership team.

 

You are expected to run the office, handle multiple priorities, manage the support team and often manage senior people on the boss’s behalf. All with a calm, ‘I can handle it’ approach.

 

Success in this increasingly demanding role requires great teamwork, skill and confidence. Step-by-step this highly participative and challenging executive pa training brings you all the professional skills required to develop your full potential.

 

The executive personal assistant training is suitable both for those newly promoted to executive PA and those intent on enhancing their current role.

 

Our executive pa courses will inspire you, make you more versatile and give you more control of your time and energy.

 

The executive PA is a pivotal part of an organisation’s leadership team.

 

Success in this increasingly demanding role requires great teamwork, skill and confidence. Step-by-step this highly participative and challenging executive pa training brings you all the professional skills required to develop your full potential.

Objectives

At the end of the course, participants will:

Delegates will learn

Details

This programme is available on request.

Professional selling skills

The New Professional Selling Skills

£895.00

BOOKING FORM
The New Professional Selling Skills

Learn to sell more, better, faster with this participative, cutting-edge, two-day programme.

Click here to book open programme

To tailor this programme : 020 7381 6233

Clear

Delegate Details 1

Please enter delegate names
Please enter delegate email address.
This field can't be Empty
SKU: PSS

Product Description

The New Professional Selling Skills

This state-of-the-art programme is highly structured and is designed to give sales people of all levels a complete IN-DEPTH coaching in the next generation consultative-partner selling skills demanded by today’s market place. Both the skill to win and the will to win are dealt with in detail.

“All our new business sales people have been through the LDL Professional Selling Skills Programme and the results have been absolutely fantastic!” – Microsoft Dynamics GP

This highly participative programme coaches modern day sales strategies in a definable, precise way. Participants learn to become a trusted adviser and use questions not reasons as their main persuasive tools.

 

When they plan their calls, they concentrate NOT on what they will tell the prospect, but on what they will ASK. It’s the only way to sell.

 

Participants become skilled at using gap analysis and both the LACPOMAC® and LACPAAC® selling skills models. LACPOMAC® is a navigational tool for the entire sales process. LACPAAC® is a model for handling mismatch which still exists at the end of the sale.

 

The course inspires people and generates an immediate improvement in productivity. It is suitable for anyone who is responsible for winning new business from new and existing accounts: salespeople, account managers, business development managers and client service managers.

 

Click here to read a Delegate’s View of the New Professional Selling Skills.

Additional Information

Date

12-13 October 2016, 22-23 November 2016, 8-9 December 2016, 17-18 January 2017, 21-22 February 2017, 16-17 March 2017, 19-20 April 2017, 17-18 May 2017, 14-15 June 2017, 12-13 July 2017, 16-17 August 2017, 14-15 September 2017, 12-13 October 2017, 13-14 November 2017, 7-8 December 2017

This state-of-the-art programme is highly structured and is designed to give sales people of all levels a complete IN-DEPTH coaching in the next generation consultative-partner selling skills demanded by today’s market place. Both the skill to win and the will to win are dealt with in detail.

 

This highly participative programme coaches modern day sales strategies in a definable, precise way. Participants learn to become a trusted adviser and use questions not reasons as their main persuasive tools.

Objectives

At the end of the programme participants will:

Delegates will learn

Details

Dates: Select a date from the drop down menu above
Times: Day one: 9.30 am - 5.30 pm Day two: 9.00 am - 5.00 pm
Fee: £895 + VAT Includes comprehensive notes, post-programme elearning support & the book Outsell Your Competition by LDL Founder Robin Fielder
Course Location: London, Kensington & Chelsea
 

Reviews

"I feel compelled to put in writing how outstanding this course is. It took the ‘myths’ out of selling and showed you instead a logical, common sense and workable way of winning business.Now that I am in a position whereby I need to develop and train others, I look no further than LDL. They return from you highly motivated, inspired, enthusiastic and focused." - MR, Sales Director,  Majestic Wine Warehouses 
 
"We routinely send our sales staff on 'The New Professional Selling Skills’ course, and having attended this myself I can say with total candour that the course and follow up material was exhilarating, instructive and head and shoulders above anything comparable in my experience." – DL, Sales Director, Bernard Group
 
The delivery throughout was excellent. It's not like learning a process that only works in one way, it's about developing more skills to use in your own way." - HT, Senior Sales Manager, Vidcheck.
 
"Loved the course and trainer. Have learnt so much and can't wait to try out my new skills. Very well structured. Will definitely recommend." - JO, Product Account Manager, McLaren Software.
 
"Excellent. Professionally run, superb instructor with credibility in spades." - DO, Business Development Manager, Rohde and Schwarz
 
"Nick was extremely enthusiastic and informative. I found the whole experience fantastic and would not hesitate to recommend it to others." - TG, Business Development Manager, G2 Speech
 
"Excellent. It makes you aware of the little things that can potentially make a big differenence. Very detailed and informative." - RJ, Sales Engineer, Comsol
 
"Very enthusiastic. Great use of interactive exercises and vibrant examples. Well structured." - SR, Area Sales, A Menarini Diagnostics
 
"Concepts were explained very well. All aspects of the course will be useful in my career. We were led through a well structured model of how to work with clients at all levels." - JK, Product Manager, Red Box
 
"Excellent. Nick was fantastic and enthusiastic about the sales process. Made the learning a more experiential one" -SS, CEO, Data Zuum
 
"Extremely informative….enthusiastically run by brilliant/vibrant instructor who conveyed the course messages extremely well." – CP, Sales, Intel Corporation
 
"All our new business sales people have been through the LDL Professional Selling Skills Programme and the results have been absolutely fantastic!" - JD, Sales Manager, Microsoft Dynamics GP

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Senior Management Programme

The Senior Management Programme

£1,495.00

BOOKING FORM
The Senior Management Programme

Senior management training designed to equip executive managers in three areas: developing people, strategic planning and managing change. The 3 day MBA.

Click here to book open programme.

Clear

Delegate Details 1

Please enter delegate names
Please enter delegate email address.
This field can't be Empty
SKU: SMP

Product Description

The Senior Management Programme

Today’s Senior Management task is changing in focus. Three components especially require close attention: developing people, strategic planning and managing change. The LDL Senior Management Training Programme is designed to equip executive managers and those aspiring to lead business in an era when success increasingly depends on people.

 

You will learn advanced processes for getting the best out of your people and how to apply them in your organisation. You will have the opportunity to practise a range of specific skills essential to leadership in today’s turbulent business environment.

 

The content combines tutorial input, questionnaires, case studies, management workshops, group discussions and delegate presentations, set in an open, hands-on, how to-apply-it-today atmosphere.

 

Designed for directors and senior managers, the course is an excellent senior management skills development programme for executives from any function. Managers in their first general management role, or those about to be promoted to top management will find it especially useful.

 

CD Pack – On this programme each participant is issued with a set of 2 CDs which reinforce the developing people aspects of the material.

 

“I feared that I would leave the course with a tonne of actions and no time to effect any of them. Instead, I leave armed to address my challenges with tools and a structured way to resolve my needs and build a better team and business.” – SB, Director, Touchstone.

Additional Information

Date

11-13 October 2016, 14-16 March 2017, 20-22 June 2017, 11-13 October 2017

Today's Senior Management task is changing in focus. Three components especially require close attention: developing people, strategic planning and managing change. The LDL Senior Management Training Programme is designed to equip executive managers and those aspiring to lead business in an era when success increasingly depends on people.

 

You will learn advanced processes for getting the best out of your people and how to apply them in your organisation. You will have the opportunity to practise a range of specific skills essential to leadership in today's turbulent business environment.

Objectives

At the end of the course participants will:

Delegates will learn

Details

Dates: Select a date from the drop down menu above
Times: Day one: 10.00 am - 6.00 pm
Day two: 8.30 am - 6.00 pm
Day three: 8.30 am - 4.30 pm
Fee: £1495 + VAT
Course Location: London, Kensington & Chelsea
Please note: This course is fully residential and the fee does not include accommodation. The programme is also available in-company bespoke to your requirements.

Reviews

"I have learned so much from within, whilst learning new tools and methods I have not really come across before. The upshot is that I feel able to 'knit together' these new found tools that will help me accelerate my career." - JW, Head of Business Development, Cosworth.
 
"The content, the pace and delivery of the course was superb. Angela was able to ask us specific questions, listen to our responses and give meaningful feedback and advice." - SF, Head of Key Accounts, Ford and Stanley.
 
"Angela was absolutely excellent. The pace was spot on, it covered everything I had hoped and the group number was perfect." - LM, Production Manager, SPP Pumps.
 
“Excellent. Exceeded my expectations. Provided many useful tools which I will use and helped focus my tasks for the new office.” - DR, Principal Consultant, ARC Ltd.
 
“Excellent - This course covered so many of the areas I needed to address within my department, but also uncovered a host of tools and strategies I can employ to not only make me a better 'Senior Manager' but also make my department more successful.” - IB, Head of IT, Mitsubishi Electric.
 
“I expected the programme to re-affirm what I'm doing and also provide alternative ways of looking at things. It has done this but given me a range of alternative tools that were completely unknown to me. I feel motivated and energised.” - BC, Accreditation Manager, UKAS.
 
“Many appropriate topics covered in good time. Other delegates encouraged to contribute and a good balance between theory, practical examples and participation.” - MC, Director, Clinical Trial Consulting.
 
"Covered all of the necessary areas I felt I needed. Pace, depth and breadth was completely appropriate. Time to talk and share experiences - both vital and not stifled which was appreciated. Enthusiastic, knowledegable and competent trainer - was a joy!” - WS, Accreditation Manager, UCAS.
 
“Very informative, covered many strategic areas, all of which are relevant to my current position and future development areas. Small enough to discuss real-life issues, ideas etc. which encourages further action when returning to work." - CP, Head of Procurement, Optimum Procurement.
 
“Met all of my objectives for the course, very enjoyable with a knowledgeable trainer. Came away with lots of improvement ideas." - DH, Head of IT, SPP Pumps Ltd.
 
"Excellent. I came with high expectations wanting to learn and understand many of the techniques that can be used by me in the business. The techniques and ideas are brilliant and will form a strong part of my plans.” - MR, National Sales Manager, Valspar Automotive.
 
“Really interactive, small mixed industry group and an enthusiastic trainer with lots of examples. Willing to include our examples and assist with our issues. Tools described are simple but can be easily applied - I intend to!" - HR, QHSE Manager, AmSafe.
 
"I have taken away so many tools and good practices that will be enormously useful for the future, throughout the whole business" - YC, Associate Director, Van Walt Ltd.
 
“Very well paced. Angela was a great & inspirational tutor who also brought out great suggestions from other attendees. Excellent course.” - SR, Divisional Manager, Fujikura.
 
“Excellent. Engaging, lots of practical techniques to take away. Interesting delegates, very well taught. Angela had a wealth of knowledge.” - OB, Private Banker, C. Hoare & Co.
 
“It has met all of my expectations for gaining the tools for better management skills.” - DD, Director, Rowanmoor
 
“Angela is an incredibly enthusiastic course teacher. She ran through in great detail all specific queries any of the group needed help with – offering insightful suggestions on how to overcome their issues. A thoroughly enjoyable course.” -HO, Account Director, MediaLab Group.
 
“Excellent - Good motivator & lecturer, good use of examples to explain theory, interactive sessions, like minded delegates.” - SM, FD, DAF Trucks.
 
“Breakout discussions were particularly useful especially with the knowledge and experience around the table. Presentation style was engaging and kept the flow and interest up.” - WL, Director of Ops, Intercall.
 
"Great set of tools to be used now every day. Communicated in a fun and meaningful way (that will stick with me for a long time). Excellent." - JL, IT Manager, Lighthouse Display International.
 
"Lots of interaction and brainstorming, sharing of ideas & experiences. Great references. Very attentive, personable trainer! Great examples. Very nice group of people." - JC, Business Value Assessment Manager, Information Builders.
 
"The best training I've done to date. The simple things will make the biggest impact when implemented. Good for the business and my personal development. Everything we covered had a start, middle and end and all seemed to apply to my situation. Five stars." - GT, Business Unit Manager, BPR Group Europe Ltd.
 
"Practical, informative, knowledgeable. All topics were explained in 'real life' scenarios, discussed and debated. Great opportunity for group participation with practical resolution using some great tools! I am leaving the course in a far better position than I joined it - with the tools and knowledge to lead." - PJ, Managing Director, Chiltern Coldstorage

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233

Train the Trainer

Train the Trainer

This programme is available on request.
+44 (0)20 7381 6233

Product Description

Train the Trainer

As organisations become more and more people orientated the demand for quality training has never been greater. Companies want their people developed to their full potential. Many organisations are now also offering training to their customers as part of their service.

 

Training, like ice-skating, looks easier than it is. Training requires a different skill set. Based on LDL’s internal train the trainer programme, the course takes you through all the necessary steps from deciding objectives, to reviewing results.

 

The trainer training clearly identifies the challenge of good training – you must both transfer knowledge and inspire people to use it.

 

The content is highly participative and reflects the premise that people learn best by doing. You design and deliver four short training sessions during the course. These are videoed so you see yourself as others see you. You both give and receive feedback. Step by step you are taken through every step necessary to run your own professional training programme.

 

As organisations become more and more people orientated the demand for quality training has never been greater. Companies want their people developed to their full potential. Many organisations are now also offering training to their customers as part of their service.

 

Training, like ice-skating, looks easier than it is. Training requires a different skill set. Based on LDL’s internal train the trainer programme, the course takes you through all the necessary steps from deciding objectives, to reviewing results.

Objectives

At the end of the programme participants will:

 

Delegates will learn

 

Details

This is an in-company programme.

For further information please complete our enquiry form or call one of our team of learning advisors on +44 (0)20 7381 6233