Assertive communication is effective communication. It’s how to deal confidently and successfully with the people around you. Assertive people feel in control, they achieve win-win outcomes in any interpersonal transaction. They make their point persuasively whilst supporting the opinion of others. They build co-operation within a team and between teams.
On the other hand, aggressive people communicate an impression of superiority and disrespect for the views of others. They may ‘win’, but they cause conflict, damage relationships and set themselves up for retaliation.
Non-assertive (passive) people communicate inferiority. They allow the wants and preferences of others to be more important than their own. They attract ‘win-lose’ situations which eat away at their self-esteem.
Assertive people communicate self-respect AND respect for others. When we are assertive we communicate what we want or prefer. We state our preference clearly and confidently without making ourselves or others look small, without being threatening or putting others down. This results in open, more genuine relationships.
Step-by-step this assertive communication course provides you with a toolbox of easy-to-use skills that improve the effectiveness of any interpersonal transaction. You’ll get a confidence boost every time you use them to handle a communication challenge skillfully.
“It was really punchy and informative. It really challenged me and encouraged me to identify my areas of improvement and different behavioural styles.” – JP, Customer Services/Sales, Southern Salads Ltd